Customer Service High School

Brandy McJames

**** ********* ****, ******, ***** 76247

Cell: 341-***-**** : **********@*****.***

Summary

Energetic Recruiter who is self-motivated and results-driven with strong communication, analytical, problem

solving and reasoning skills. Highly effective at incorporating creative leadership skills to achieve business

o bjectives. Directs projects that improve efficiency while meeting deadlines and budget

requirements.Conscientious Flight Attendant possessing in-depth knowledge of FAA rules and regulations, as well

as a customer service professional. Prioritizes passenger comfort, safety and security at all times.

Highlights

Use of programs such as Microsoft Word, Excel, Safety-oriented

Lotus, Quest, Power Point, and Corel S killed multi -tasker

Superior communication skills Valid U.S. passport T eam player

Conflict resolution

Ability to encourage others to make the best

decisions thus influencing success in long term

and short term goals

Accomplishments

Increased airline revenue from checked bag charges by monitoring passengers' baggage size during check-

in.Received “Flight Attendant of the Month ” o n several occasions. Upsold products such as alcoholic

beverages, resulting in a marked increase in in-flight sales.

Experience

Flight Attendant

J une 2001 t o Current

Transstates Airlines – B ridgeton, Missouri

I mplemented an innovative employee incentive program, which resulted in a 10% increase in staff

productivity.Advised managers on organizational policy matters and recommend needed changes.Served as a

l ink between management and employees by handling questions, interpreting and administering contracts and

helping resolve work-related problems. Instructed passengers on all safety and emergency procedures and

answered any questions. Monitored compliance with size limitation guidelines for the carry-on baggage program.

U pdated the flight attendant manual and briefed fellow staff on changes. Responded politely to passenger

c omplaints regarding ticketing and baggage handling. Successfully completed yearly recurrent training to further

develop professional skills.

Education

flight attendant training, 2 001

Transstates Airline In-Flight School – B ridgeton, Missouri, us

High School Diploma : general studies, 1 2

R iverview Gardens – saint Louis, Missouri, us

Coursework in Marketing and Advertising

Affiliations

Certified in CPR, First Aid, and Emergency Training

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