Customer Service High School

Angela Forte

**** ****** **

Garland, TX *****

**********@***.*** 903-***-****

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with over 15 years in a demanding call center environment.

Work Experience:

-Application Data Processor

Extend Health

Richardson, Tx 75081

September 2013 to January 2014

Inbound Calls completing Medical, Dental, Prescription Drug Plans. Explained Plans, set up payments via checking accounts and credit card information. Assisted setting

Plans up over internet.

-Customer Care Representative

West Asset Management - Texarkana, AR 71854

April 2007 to July 2013

Answered over 45 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise.

Explained mortgage accounts, some escrow & foreclosure, collected mortgage payments.

-Switch Provisioning Specialist

Verizon - Irving, TX

February 1997 to October 2006

75062

Provision service orders for residential and business accounts

Provisioned GTD-5, DMS-10, 5-ESS Switches

Troubleshoot & correct repair problems

Answered & maintained database

Billing voucher treatment(disconnect & reconnect service)

Called customers confirmed appointments & make sure service working properly for business and residential accounts

Dispatcher Technician

Heatland Cable Company - Texarkana, TX 75501

January 1996 to February 1997

Dispatched technicians to job sites

Provisioned service orders in database

Called customers to confirm appointments

Called customers to confirm order completed

GTE - Texarkana, TX

May 1989 to December 1995

Billing Department-

Handled incoming calls regarding customer and business billing inquiries

Made payment arrangements regarding delinquent and final bills

Operated various office machines including 10-key

Education:

High School Diploma

Texas Sr High School - Texarkana, TX

1979-1981

Texarkana Community College

1982-1984

Skills :

Basic computer knowledge

Credit card processing

Strong customer service orientation

Problem solver

Written and verbal communication skills

Committed to team success

System Experience :

Microsoft Word

Windows

Spreadsheets

Powerpoint

Excel

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