Customer Service Office
Resume:
Nicole Prothro
New York, New York 10019
******@***.***
Objective
Full-Time Employment in the New York City area
Education
New York University
Bachelor of Fine Arts in Drama – 1/2014
Related Skills
Strong organizational and communication skills
Strong Problem Solving Skills
Mastery of Microsoft Office programs (Word, Excel, PowerPoint, and Outlook)
Typing Speed: 72 words per minute
CPR Certified
Employment Experience
Sales Associate at Forever 21 Seattle, Washington - 04/2014 to 06/2014
Using customer service and organizational skills to assist customers with clothing purchases. Specific
tasks include:
Stacking and organizing clothing to make it easier for customers to shop
Assisting customers in fitting rooms and communicating with customers to help with selections
Office Assistant at NYU Film and Television Department - 05/2012 to 12/2013
Provided primary support for running the Film and Television Department Office at New York University.
Successfully performed daily office tasks such as:
Answered telephones, greeted and helped students, faculty and prospective students with queries and
concerns
Organized files and other paperwork, used computers and a variety of office software applications including
word processing, Email, and file management to send, file, and collect documentation
Met daily with Department Head and others to coordinate daily operations and resolve problems
Promoted a cheerful and helpful environment that emphasized customer service and team spirit
Worked as receptionist and performed other duties as assigned by Department Head
Volunteer Experience
Substitute Teacher at New York University - 10/12 to 12/13
Reviewed coursework
Taught basics of music theory
Led class discussions
Teachers Assistant at Atlantic Street Summer Enrichment Summer Program - 07/13 to 8/13
Helped students with reading, writing, and math
Used organizational skills to organize and decorate the classroom
Assisted the teacher with grading papers
Welcomed and communicated with Parents and Students
Clerical and Office Support at Children’s Hospital Seattle, Washington - 06/07 to 08/07
Helped with filing papers and medical records
Mailed letters and packages, and accepted, organized, and delivered mail and packages to staff.
Organized office area
Delivered items around the hospital
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