Executive Assistant
Resume:
Nicole T. Byrd
*** ** ***** ******, ********** Park, New York 11434
**********@***.***
www.linkedin.com/pub/nicole-byrd/86/487/40a/
EXECUTIVE ASSISTANT
QUALIFICATIONS PROFILE
Highly motivated, dedicated, and results-oriented professional, offering several years of comprehensive work experience in
administrative support and customer service.
- Adept in project management, business communications, assets and expenses tracking.
- Creative and solution-focused; known for commendable record of accomplishments.
- Proven track record of success in providing all customer’s demands and improving efficiency.
- Equipped with proven adeptness in performing general office duties, such as record maintenance and management, events
administration, and problem resolution.
- Articulate with strong interpersonal skills; tactful in handling sensitive issues.
- Regarded for generating desirable and high-quality results under extreme pressure.
CORE COMPETENCIES
Business Administration Outstanding Decision-Making Strategic Planning and Implementation
Project Management Finance Analysis Business Communication Time Management and Prioritization
NOTABLE ACCOMPLISHMENTS
- Functioned as the iPad and meter device manager, responsible for ensuring the readiness of all devices for each service
- Obtained several promotions by showing excellent work ethic, knowledge, skills, and dedication toward work
- Earned recognition for changing the parking ticket turn in rate from less than 10% to 70%
PROFESSIONAL EXPERIENCE
CABLEVISION, BRONX, NEW YORK 1996–2013
Analyst Associate - 2008–2013
- Provided direct assistance to the business planning director in managing all administrative tasks, such as appointments,
calendars, phones, reports and analysis, tracking, and payment for travel and entertainment expenses
- Determined, replaced, and maintained millions of dollars in assets
- Took charge of maintaining various databases along with managing parking violations and escalations
- Administered the preparation of invoices, tracking of assets, as well as organization and implementation of special
projects
- Configured the new database accounts for the existing and new employees
- Organized appointments and meetings as well as verified, processed, and paid all invoices
- Acted as liaison and maintained open lines of communication among multiple levels of management, administrative staff,
and hourly employees.
- Ensured provision of quality solutions on-time and within budget by coordinating staff’s performance
Fleet Coordinator - 2007–2008
- Completed various administrative tasks, such as calendar management; vehicle inventory; invoicing; parking and moving
violations invoicing; escalations; vehicle and fuel reports; vehicle registrations and insurance; and accident reports
preparation
- Collaborated with a third-party vendor to keep drivers and vehicle free of infractions
- Assumed full responsibility in maintaining and administering the vehicle database
- Directly interacted with vendors to ensure compliance of all vehicles with the company and state standards
Project Coordinator - 2005–2007
- Earned promotion to field service project coordinator, with additional responsibilities of handling the Tone and Tag
project
- Offered direct help to the area managers in completing all administrative functions within the department
- Served as an effective liaison among the technicians and customers
- Dealt with all customer escalations while closely tracking millions of dollars in invoices
Customer Service Representative - 1998–2005
- Established a reputation for providing exceptional customer service by acknowledging and responding to all customers’
concerns while greeting them in a friendly manner
- Worked as the product expert on sophisticated items, responsible for discussing modems, analog, and Interactive Optimum
video service and Optimum Voice telephone service with customers
- Played an integral role in yielding sales in premium channels by providing expert recommendation to customers regarding
the best packages
- Facilitated professional training for new employees.
- Guaranteed effective response and management of all escalated situations.
- Conceptualized efficient solutions to all customer issues and complaints which further established solid future business
Earlier Positions Held:
RADIO CITY MUSIC HALL, NEW YORK, NY
Guest Relations Representative
EDUCATION
Associate of Arts in Business Administration and Finance - 2012
THE UNIVERSITY OF PHOENIX–COLLEGE OF AXIA (ONLINE)
TECHNICAL ACUMEN
Internet Windows Applications Microsoft Applications: Word, PowerPoint, Excel, Project, and Outlook
E-time GroupWise Cabledata Citrix CTSOPs Faster Focis Forim IDA Oracle Remedy Novell
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