Customer Service Representative

Tina Henry

***** ********* ***

Balch Springs, Texas 75180

**********@*****.***

home: 972-***-**** cell: 214-***-**-**

Career Overview

Resourceful Customer Service Rep who consistently meets and exceeds productivity goals. Skilled,

committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused

Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer

Service Representative who maintains a high level of professionalism, patience and efficiency to

minimize customer dissatisfaction and increase customer loyalty.

Core Strengths

Strong organizational skills Strong problem solving ability

Troubleshooting skills

Telecommunications knowledge

Proficient with Microsoft Office Suite

Proficient in customer account software

Active listening skills

Sharp problem solver

Sharp problem solver

Energetic work attitude

Accomplishments

Managed call flow with 300 up to calls in queue. Exceeded corporate target for customer satisfaction

Managed high call volume

Work Experience

Customer Service

Have had two previous temporary employers, temp. agency, inbound and out bound telephone

calls from telemarketer (sales, inbound calls) 1990-1998

AdvancePCS/CareMark

Jane Dick 972-***-****

Richardson, Tx

Apr 1999 Dec 2005

Provided accurate and appropriate information in response to customer inquiries.

Demonstrated mastery of customer service call script within specified timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Private Home

Gina Powell 972- 674-0897

Sep 2009 – Jan 2014

Daily patient care

Grooming

Bathing

Transport

Companion

Education Background

Eastfield Community College

Mesquite, Tx

Field of Study

Business

Training in Call Center Technology

Coursework in Microsoft

Customer Service Certificate

Microsoft Office Certificate

Skills

Type 35 wpm

Microsoft Word

Excel

PowerPoint

Contact this candidate