Information Technology Technician
Resume:
Raven Benson
Jamestown, NC, 27282
********@*****.***
Objective: To build my credibility within the Information Technology community.
Work Experience
Apex Systems, Inc., Desktop Support Technician November 2013
Present
Deploy new laptop and desktop computers; Provide in person computer support for users in a
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secure military environment to include: data recovery, assisting users with transitioning from
Microsoft Windows XP to Microsoft Windows 7, and hardware and software support.
United States Navy Reserve, Information Systems Technician February 2011
Present
Operate and maintain state of the art information systems technology including local and wide area networks,
mainframe, mini and microcomputer systems; Perform the functions of a computer system analyst; Protect Navy
assets by discovering vulnerabilities, and conduct network security training to Navy personnel; Identify United
States Navy websites that have exploitable vulnerabilities; Manage unit SharePoint site to include: granting user
permissions, periodically audit site content and permissions to ensure compliance with Navy SharePoint
governance, respond to trouble tickets, and creating sites.
The Experts, Inc., Deployment Technician February 2013
September 2013
• Provided computer support for desktop and laptop computer users in a secure military environment; Deployed
new laptop and desktop computers desk side to include: un-boxing equipment, connecting all required cables
and peripherals, verify data transfers, run scripts and repackage retiring assets, Relocated computers from one
network location to a new network location and update asset information to maintain inventory integrity; Re-
Imaged computers with Enterprise standard software; Provided help desk support to users that experience
issues with their new computers.
Education
Guilford Technical Community College, Jamestown, North Carolina – Associate of Applied Science in
Computer Information Technology
August 2014 Present
SharePoint Manager, Norfolk, Virginia
Achievements/Awards
Top Secret/SCI security clearance investigation completed May 2011
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Windows XP Professional (270) Certification
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