Customer Service/Sales Administrative Professional

HOPE L. DUVAL

STREAMWOOD, IL *****

Cellphone: 630-***-****

********@***.***

www.linkedin.com/in/hopeduval

SUMMARY OF QUALIFICATIONS:

. Exceptional Customer Service Representative

. Strong positive work ethic with excellent problem solving

skills

. In depth understanding of international business and cultures

. Personal strengths include a positive work ethic,

organization and teamwork on projects

. Detail oriented, efficient professional and team player

. Adapts well to changing business climates; grasps new

concepts easily

EMPLOYMENT

Randstad Staffing/Mitsubishi Materials USA, Corporation

2014 Greater Chicago Area

Administrative Assistant, Engineering Department - Temporary

. Assisted Engineering Mgr., Design Engineers

. Communication with Distributors, Customers

. Assisted Customers with status of orders

. Expediting Orders with Japan, Distributors

. Preparing Quotations

. Created Spreadsheets regarding logistics

. Shipped out parts to factory on occasion

. AS400

. Access Database

Hyundai-Wia Machine America, Itasca, IL

2013-2014

Customer Service Coordinator

. Communication with dealers, customers

. Updated Field Service Reports

. Administered Customer Surveys after CNC machine purchase

. Assisted National Service & Parts Manager, Service

Personnel

. Took phone calls from customers needing service for their

CNC machines

. Responsible for installation reports, service reports

. Calendar Maintenance

St. Hubert's Job & Networking Ministry/Volunteer

2013

Reception

Hanover Township, Bartlett, IL

2012-2013

Assistant to the Clerk

. Filed actions and proceedings of the town board

. Filed minutes of town board meetings, resolutions, ordinances

within the township

. Kept records of the township

. Voter Registrar

. FOIA, OMA Certifications

. Passport Agent

. Worked with residents of township to increase their quality

of life, using customer satisfaction

Sales Administrator Customer Service

2007-2010

Mori Seiki USA Inc., Hoffman Estates, IL

. Administered Customer Surveys after CNC machines installed,

utilizing Salesforce

. Distribution of customer survey results to key personnel

after gathering customer satisfaction information

. Managed orders/sales confirmations for machines

. Responsible for expense reports, mileage, installation

reports, backlog reports

. Ordered office supplies, business cards for department

. Posting of Deposits in SAP, Credit Memos, Debit Memos, Wire

Transfers, invoicing customers for CNC machine parts, service

and machines

. Calendar Maintenance, switchboard relief and travel

arrangements for Vice President of Sales, Executive Vice

President, Regional Manager, shipping out of parts to

customers

Operations Assistant

2001-2006

Zurich North America, Schaumburg, IL

. Initiated claim check requests, set-ups of claims, settlement

checks

. Arranged for transfer requests and entered them into system

. Responsible for organization of file room in Mass

Litigations/Environmental, filing of claimant files

. Responsible for lost file report, distribution of files back

to file room from lawyers' desks, investigated file searches

Marketing Coordinator

Omron Electronics LLC, Schaumburg, IL

1997-2001

. Supported Product Marketing Manager and Design Engineers in

Product Marketing Department, Switch, Relay and

Photomicrosensor Division

. Coordinated travel arrangements for Product Marketing

Manager, Design Engineers, American and Japanese personnel

. Ordered office supplies, produced mass mailings for

department

. Typed correspondence to customers regarding switches, relays,

photomicrosensors

. Distributed sales quotes and specifications to factories in

Japan, Indonesia and Malaysia, shipped out parts to factories

for Quality Assurance

Secretary/Receptionist 1996-1997

Emkay, Inc., Itasca, IL

. Answered phone calls for sales managers and the Vice

President of Sales

. Typed correspondence, proposals, and finance lease rates for

delivery to clients

. Produced mass mailings to regional customers

. Acted as liaison between customers and internal referrals

Sales Administrative Assistant

Mitsubishi Electric Industrial Controls, Inc.,

1994-1996

Mt. Prospect, IL

. Fielded incoming telephone calls to sales and application

engineers

. Distributed Sales quotes for CNC machines and literature for

sales engineers

. Mailed invoices for controls purchased

. Maintained inventory of manuals and other office materials

. Made travel arrangements for Sales Engineers, Application

Engineers and National Sales Manager

EDUCATION

ELGIN COMMUNITY COLLEGE - Elgin, IL

. Course in Microsoft Word, Excel, Powerpoint

2010 Completed 2011

MORI SEIKI UNIVERSITY - Hoffman Estates, IL

. Customer Service Management Course

Completed 2008

ALTAMONT COMMUNITY HIGH SCHOOL - Altamont, IL

TECHNICAL QUALIFICATIONS

. Microsoft Excel

. Microsoft Outlook

. SAP

. AS400

. Microsoft Word

. Salesforce

. PowerPoint

. Skype

. Access Database

PROFESSIONAL AFFILIATIONS

AMTDA (American Machine Tool Distributors Association) 2010-

Present

IMTS 2014 (International Manufacturing & Technology Show) 2010-

Present

Thomasnet LinkedIn Group - 2010 - Present

Customer Service Excellence LinkedIn Group 2010-Present

Streamwood Networking Club - 2010-2012

St. Hubert Job & Networking Ministry - 2010 - 2013

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