Technical Support

JANZEL SYRIA J. REYES

+639**-***-**** *******@*****.***

PERSONAL INFORMATION

Birthdate: April 07, 1992

Citizenship: Filipino

Gender: Female

EDUCATION WEST VISAYAS STATE UNIVERSITY Iloilo

City, Philippines

BS Information Technology

March 2013

Major in Software Development

REGIONAL SCIENCE HIGH SCHOOL VI Aklan,

Philippines

March

2009

EXPERIENCES AVATAR TECHNOLOGIES Iloilo City,

Philippines

Helpdesk / Technical Support

Dec. 09, 2013 - July 31, 2014

V Email Technical Support

V Assisted clients with their dialer issues like they

were not able to receive/transfer calls

V Resolve issues of agents like they were not able to

hear clients, dialer plugin is not showing up and

dialer can't be configured correctly

V Having join.me sessions (screen sharing software)

with the manager or agent to check the computer

settings and the dialer why they are having such

issues

V Walked through managers on how to install dialer

software on the computer (giving instructions through

phone and showing them through join.me session)

TELETECH ILOILO Iloilo

City, Philippines

Technical Support Associate May

2013 - September 2013

V Inbound calls regarding with internet issues of

clients

V Performed basic troubleshooting steps and tests to

restore internet service

V Walked through new clients on how to setup modems

TRITEC INTEGRATED PHILIPPINES INC. Muntinlupa

City, Philippines

On-the-Job Training June

2012 - Sept. 2012

V CCTV and sensor installation

V Created database system for the company's sales and

expenses

V Created check writers for the president's bank

accounts

V Helped the engineer to look for a supplier of CCTV

cameras and sensors or of a certain material

requested by the client

V Canvassed prices from suppliers of our materials

depending on client's budget

V Helped layout the CCTV installation plan

SMART BUDDY EVENT (summer job) Boracay, Aklan,

Philippines

Agent

April 2011

V Monitored daily income, inventory report

V Promoted new Smart Buddy subscriptions

V Looked for clients to subscribe the new postpaid plan

V Assisted the main event

SEMINARS AND TRAININGS

. FIBER OPTICS HANDS-ON TRAINING

Tracerline Technologies Inc. and Philflex

Tritec Integrated Philippines Inc.

Westgate Tower, Madrigal Business Park,

Ayala-Alabang, Munitnlupa City, Philippines

July 13, 2012

. KIV TRAINING ON ANDROID PROGRAMMING

Korean Students

West Visayas State University

La Paz, Iloilo City, Philippines

August 2011

. INDUCTION CEREMONY 2011 with TECHNICAL SEMINARS

Amigo Terrace Hotel, Iloilo City, Philippines

February 12, 2011

. Y.E.S. I CAN: "YEARNING for EXCELLENCE in SURPASSING the HR GAME"

Red Cross Philippines

Iloilo Chapter, Social Hall, Iloilo City, Philippnes

September 25, 2010

. PHILIPPINE SOCIETY of INFORMATION TECHNOLOGY for STUDENTS (PSITS)

CONVENTION

Bacolod Business Inn

Bacolod City, Negros Occidental, Philippines

August 2010

. RealITy FESTIVAL 2009 - 2012

Link.exe, University Organization

West Visayas State University

La Paz, Iloilo City, Philippines

SKILLS

AND CAPABILITIES

. Basic Networking Skills

. Basic Programming Skills

. Basic Multimedia Skills

. Basic Computer troubleshooting

. Proficiency in Microsoft Applications

. Proficiency in English language, written and spoken

. Proficiency in working longer hours

. Willing to undergo training

AFFILIATIONS

. VICE-CHAIRMAN OF OPERATIONS AND PLANNING

iCode, Software Development Majors' Organization

June 2011 - March 2012

. COLLEGE PROJECTS DIRECTOR

Alima Artists' Group

Interest Group in Institute of Information and Communications

Technology (IICT)

June 2011 - March 2012

. ASSISTANT AUDITOR

IICT Student Council

June 2010 - March 2011

ACHIEVEMENTS

. RECOGNITION AWARD

One of the Athletes of the Year

IICT Volleyball Varsity

March 2013

. LEADERSHIP AWARD

IICT - Student Council

March 2011

. BEST MEMBER

Alima Artists' Group

March 2010

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