Customer Service Sales
Resume:
Demetrius Austin
Decatur, Georgia 30032
**********@*******.***
Objective: Seeking a position within your company, where I can utilize my
expertise to increase productivity and sales.
Professional Experience:
Austin Marketing (Print Broker) 2011-Present
Acting liason between clients and print suppliers. Providing offset,
sheetfed, web, and digital printing capabilities, as well as database
manipulating and mass mailing. Knowledgeable of mail-house and postal
terminology, and postal rates. Maintaining current client lists, as well as
prospecting for new business.
Perfect Printing 2001 - 2011
Norcross, Georgia
Sales Manager
. Managed a sales force of 5 employees. Increase sales from $600k to
$960k in a span of 3 years. Implemented hands-on management of
marketing, business development, and technical training to increase
sales. Achieved 80% of total sales via effective prospecting and cold
calling, and 20% via networking.
. Implemented monthly sales meetings to increase moral and promote
teamwork through various contests and sales scenarios.
. Assisted in tracking budget expenses, manages and supervised support
staff, developed standards for office environment, and coordinated and
delegated administrative tasks.
. Trained sales staff on offset, sheetfed, web, and digital printing.
. Worked closely with various mail-houses and the postal service in data
base manipulation and postage rates.
. Utilized email marketing software, Constant Contact and Exact Target.
. Performed estimating duties, using Print Fire and Profectus software.
Ameripress Printing 1996-2001
Atlanta, Georgia
. Increased territorial sales by 30% within 15 months. Achieved sales
increase via cold calling and strong marketing campaign.
. Managed marketing and planning sessions to gain new clients and brand
recognition.
. Participated in a variety of customer service workshops to improve
customer and client relations.
. Supervised workflow of projects to meet revenue goals and project
deadlines.
. Utilized strong customer service techniques
San Diego Office Systems 1987-1996
. Received client orders and requests, and distributed throughout
company. Responsible to customer relations, taking orders, and
scheduling.
. Scheduled deliveries to clients, was in continuous contact with
corporate office, vendors, and clients.
. Processed defective merchandise by ordering replacements, and
scheduled service technicians to repair damaged equipment.
. Performed telemarketing duties to increase business.
Education 1982-1986
. University of Tennessee in Knoxville
. Major: Marketing
Contact this candidate