Project Manager Customer Service
Resume:
Pete Fragale
** *** **** *****, ********, Pa. ***34
*******.*@*****.***
Summary Self motivated leader in the application of
technology to business processes, with a strong
background in the telecommunications industry and
Project Management. Extensive background in
Computer Technology,including ERP software ie,
Exact Jobboss and Action Request System, BMC
Remedy's ITSM Suite and SQL programming.
Knowledgeable in Local Area Network installation
and troubleshooting. Proficient in the
requirements, analysis and design process.
Cross-functional experience includes management of
systems development and services in line with
business operations. Proficient in computer,
hardware and software support, for user base.
Scope and quote custom projects to include user
defined Crystal Reports, custom utilities and
integrations to third party applications. Trained
in Operational Science, as it pertains to project
management. Experience with SQL databases and
installing applications in a SQL servers
environment. Currently hold a Department of Defense
secret clearance.
User Requirements
ERP Software
PC Maintenance
Crystal Reports
Programming
Troubleshooting
Networking
Software Support
Project Mgmt
Problem Solving
LAN Installation
VOIP
Hardware Support
User Training
Technology -
Expertise EXACT JOBBOSS, Windows Operating System, Active
Directory Administration, CCNA Training, Microsoft
server, Local area Networks, MacIntosh PC, Word
Press, Business Analysis and Process Development,
Level3 Operational Science (Six Sigma). Remedy
Engineering and Development including Asset
Management, CMD, BMC SRM and Remedy AR System
May 2012- applications. Sybase SQL,Visual Basic, Oracle SQL,
Present Excel, Microsoft suite of products, UNIX, Rational
Products, Toad, Crystal Reports, TCP/IP,
Dreamweaver, Master Suite, Abydos, SQL Navigator,
Siebel, Clarify, Informix, PC Troubleshooting,
Networking(LAN,WAN), Synchronous VFO.
Quala-Die
Technology and operating system expert, providing
technical support for the entire organization
Ensure network, system and data availability and
integrity through preventative maintenance and
upgrades of hardware and software.
Maintain and implement new server standards for
core business services
Documentation of existing processes and procedures
as they exist and ensure best practices for future
business operations.
November 2010 - Cameron County Echo
May 2012 Responsible for all IT related installation and
maintenance of computer equipment. Installed all
new MacIntosh PCs and related media software.
Web site design, updates and maintenance.
November 2010 -
May 2012 Level (3) Communications, Inc, Broomfield Colorado
Responsible for collecting and pulling reports on
3D builds and manage the implementation of the 3D
build process to its completion.
Responsible for ensuring effective and efficient
utilization of Level3's circuit design process to
maximize efficiencies and enhance the Level3
end-user customer experience.
Responsible for handling and driving progress on
multiple circuit installations simultaneously for
Level3 customers.
Responsible for all phases of project to coordinate
High Speed Design team and other groups to ensure
service design completion cycle time is in line
with Level3's stated targets.
Participated in meeting with High Speed Design and
Internal Stakeholders to drive department
performance.
Conducted periodic department reviews in
conjunction with the Project Management Team to
review Level3 product and support performance.
Assisted with information development, collection
and analysis to provide management with insightful
and actionable data points.
Prepared reports and administrative functions as
required.
Monitored, managed and audited Customer Order
Progress.
Assisted with and carried to resolution, all
expedite issues related to circuits or projects
that are assigned.
April 2010 Telecom Trouble Administrator, Fairpoint
-November 2010 Communications (TSRI Consulting)
Responsible for developing and testing TML Ebonding
and
Trouble Administration with Fairpoint
Communications and Verizon Wireless.
Responsible for Developing the Ebonding business
processes between Verizon and Fairpoint, using the
Synchronous VFO technology.
Monitored all network related functions as they
related to the Ebonding solution and recommend
November network improvements where needed to improved
2008-August 2009 software performance.
Developed user documentation where needed.
Remedy Consultant, SPAWAR, QMX Consulting
Project Manager for SPAWAR's "Service Kit Tracking"
project, which replaced outdated applications.
(Custom Remedy application).
Lead Developer and Business Analyst on project.
Responsible for gathering all requirements from the
customers in two locations, Pax River Naval Air
Station and Lakehurst, New Jersey Naval Air Base.
Responsible for the Analysis of the gathered
requirements and the design of the application,
including network requirements for the new tracking
application.
Assisted with the maintenance and trouble shooting
of the BMC SRM application at Pax River Naval Air
Station and helped with the upgrade of computer
equipment where needed.
Project Manager for SPAWAR's "NTLC Circuit
Provisioning and Issue Tracker" project for the
Department of the Navy. (Custom Remedy
Application).
Lead Developer and Business Analyst.
Responsible for the Analysis of the gathered
requirements and the design of the application.
Project Manager for NMCI and SPAWAR "Rapid"
application replacement.
Lead Developer and Business Analyst.
Responsible for the Analysis of the gathered
June 2008 - requirements and also the design of the
November 2008 application.
Remedy Consultant, First Data Corporation, Global
Services Consulting
Remedy Developer on Atrium CMDB 2.0 Corporate
Implementation.
Configure and implement national and international
2006 - June 2008 applications.
Responsible for gathering requirements from the
customers.
Responsible for the analysis of the gathered
requirements and the design of the workflow needed
to fulfill customer needs.
Level (3) Communications, Senior Software Analyst,
Coudersport, Pa.
SME on suite of systems for newly acquired
businesses.
Worked with Level3 management team to integrate
2001-2006 applications and data into the Level3
infrastructure.
Lead on all Remedy Systems within Level3 Metro.
Responsible for consolidating duplicate Remedy
systems where possible from acquired companies.
Responsible for weekly review with the UAT group on
all new workflow and enhancements before release to
production.
1997-2001
Telcove Communications, Senior Software Analyst,
Coudersport, Pa.
Project Manager and Lead Developer on enhancements
to the Remedy systems used throughout the company.
Lead SME on Data Team for KMC Acquisition. Helped
with transitioning applications and data into the
Telcove infrastructure.
Responsible for weekly review with the UAT group on
all new workflow and enhancements before release to
production.
Adelphia Business Solutions, Software Programmer,
Coudersport, Pa.
Project Manager and Lead Developer on enhancements
to the Remedy systems used throughout the company.
Worked with the UAT group to complete testing and
modifications on enhancements to Remedy
applications.
Education University of Pittsburgh, Applied Computer Science
Jamestown Community College, Math Science
Contact this candidate