Customer Service Sales

Katherine Perez Sena

hertz corp.

Bronx, NY

*****.****.*********@*****.*** - 646-***-****

I am looking for a position as an industrial engineering, math teacher, or related. In this position, I will contribute

my knowledge and hard work to ensure the vision of the organization is upheld. In addition, I strive to show

my motivation and creativity in a team work setting.

WORK EXPERIENCE

Assistant Branch Manager

Hertz - Bronx, NY - October 2012 to Present

• Supporting achievement of location sales and margin goals

• Ensuring positive customer experience

• Achieving individual sales goals and customer service goals

• Growing sales utilizing business-to-business sales tactics

• Support branch’s business plan

• Upholding company standards by ensuring cars are presentable to customers

• Clean and service facilities to ensure customer satisfaction

Shift Supervisor

Encanto Restaurant - Puerto Rico - 2002 to June 2012

Supervising staff, ensuring work and production methods.

Class Projects

Propper Inc. Mayaguez

Designs of Job area based on waiting time on each task

Biology Department, UPR at Mayaguez Campus

Safety project based on electrical hazard for people that work on this area inside the department

Fenwal San German

Lay-out project

Alyx product- Donnor Stamping Machine

UPRM at MAyaguez Campus

Calidad de Vida Office, UPR at Mayaguez Campus

Design a Questionnaire that present information about drugs and sexuality problems with student.

Mayaguez 2010

Project managements

Design schedule for task, based on cost and people.

Awards

Dr. Jose Antonio Davila High honor student award

Dr. Agustin Stahl: high honor student award. The award consists of a trophy and a package tour to U.S.A

Encanto Restaurant: costumer maniac awards for excellent service to the client.

Encanto Restaurant: C.H.A.M.P. awards by excellent service with costumer.

Reference

Reference Available Upon Request

EDUCATION

B.S. in Industrial Engineering

University of Puerto Rico - Mayagüez, PR

October 2010

ADDITIONAL INFORMATION

Specials Skills

Computer certificate of Leston College

Certificate of Validations Seminar of American Society for Quality, Section 1500 UPRM Mayaguez Campus

Certificate Quality Engineer Academy; section 1500 UPRM Mayaguez Campus

Certificate of Validations Seminar of American Society for Quality, Section 1500 UPRM Mayaguez Campus

Spanish, English

Computer Skills

Skills in programs like Microsoft, excel and publishers

Contact this candidate