Sales Customer Service

Justin Shane Baisden

*** ******* ***** (***)-***-

5881

Mooresville NC, 28117

********@*******.***

Objective

To utilize my knowledge of sales tactics, data management, system knowledge

and leadership abilities to lead a successful team.

Education

Bachelor of Science Degree in Business Administration

Majors: Finance & Marketing

Graduation: May 2000

Concord University Athens,

West Virginia

Recipient of the Presidential Scholarship of Academics and the

Mountain Lion Scholarship of Athletics for golf and tennis.

Employment

Wells Fargo March 2012 To

Present

Small Business Sales Supervisor Charlotte,

North Carolina

Responsible for coaching and development of 13-18 Small

Business Sales Specialists to ensure they achieve the

desired results and build a culture based on Wells Fargo

Core Values. Collaborate with managers, peers, partners,

and customers to develop business solutions and ensure

monthly goals are met. Ensure quality standards are met by

team. Identify business goals/objectives and recommend

and implement solutions. Coach, motivate, develop, and

train front-line team members around strategic sales

components to include product knowledge, analysis of sales

results through reporting tools and self-awareness of

performance gaps. Diversity champion for all sites to

enhance education and provide ideas to share with other

team members. Responsible for prescreening, interviewing,

hiring, and assisting with training new Small Business

Sales Specialists. Perform on-going training to develop

employee skill levels in preparation for promotion to

management. Monitor the team's call handling, customer

service, sales performance and make improvement

recommendations to strengthen overall department goal

attainment.

Wells Fargo

Team Lead/Interim Supervisor, Premier Sales June 2010 To

March 2012

Charlotte, North

Carolina

Coached premier and consumer sales bankers to achieve

platinum performance. Supported supervisors in managing 100-

150 employees from both Consumer and Premier sales.

Assisted trainers in new hire classes with regard to KDM,

lending and quality assurance. Systems expert in Sales

Platform, CIV, Hogan and Empower. Active as an interim

Premier supervisor for nearly a year managing 11 team

members taking the team from the bottom quartile to the top

quartile in six months.

Wachovia/Wells Fargo

March 2006 To 2010

Licensed Financial Specialist/Interim Sales Leader

Ormond Beach, Florida

Charlotte, North

Carolina

Built long-term relationships with existing customers, new

retail, and small business customers through excellent

customer service. Cross-sold products and services through

returning customers and partner referrals. Reached out to

the community by making outbound calls, conducting

education seminars, and visiting small businesses.

Profiled customers, maintained product knowledge, and

educated other staff and service personnel on how to

increase production through mentoring and coaching.

Volunteered to participate and share effective sales

strategies in small and large group professional

development settings. While exceeded sales goals, in

support of the day-to-day sales management, went above the

standard financial specialist duties to mentor team members

in obtaining new money, improving production and obtaining

goals by call-monitoring, coaching, tracking daily reports,

improving technical skills through teaching programs, and

improving overall customer satisfaction. Acted as a back-up

supervisor for EFS, and participated in leadership meetings

to provide a sales and leadership perspective to the

leadership team. Additional special projects included

providing in-service to small and large groups about

strategies to bring in new money through building

relationships, and real-time individual call monitoring

with service representatives to seize opportunities to

cross-sale.

In addition to previous duties, interim duties currently

include conducting team meetings, dealing with scheduling

issues, resolving routine and escalated issues, call

monitoring, recognizing optimum performance and providing

praise and incentive to staff.

Financial Services Representative January

2004 To March 2006

Jeff Evans State Farm Port

Orange, Florida

My primary responsibilities are servicing existing

accounts, obtaining new products in addition to accounts

with regards to Bank, Auto, Homeowners, Health, and Life

Insurance Mutual Funds. New sales are obtained through

walk-ins, pivoting sales on existing clients, and cold

calling.

I have increased my abilities to better serve State Farm

clients in a variety of products by obtaining licenses in

Life, Health, and Variable Annuities, Series 6, and

Property and Casualty (440).

Office Manager/Sales Representative June 2001

To December 2003

Thomas Register South Daytona,

Florida

Provided information to prospective clients in an attempt

to begin and/or complete a sale for a nation wide e-

commerce company. Managed everyday operations in the

office to comply with company policies. Trained new sales

representatives.

Interests and Activities

. Eagle Scout

. Concord University Golf Team, fall 1996 through spring 1999

seasons. Achieved a Northeast Regional Championship title

and participated in the NCAA Division II National

Championship competition, spring 1998 season, finishing

17th in the nation.

. Captain and number one seed on Concord University Tennis

Team from fall 1996 through spring 2000 seasons. Ensured

that team members knew practice and match times along with

organizing team meetings and practices. Provided team

leadership both on and off the court.

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