Engineer Manager

Rudy M. Rebolledo, Jr.

**** **** ***** ****

Carpentersville, IL 60110

***************@*****.***

Cell: 630-***-****

OBJECTIVE

An Information technology leadership position focused on identifying,

developing and implementing technical solutions to research and development

problems.

SUMMARY

Highly skilled informational technology management professional with 22

years of experience who can identify, develop and execute technical

solutions that generates new revenue streams. Successfully able to problem

solve as well as manage both projects and people in an effort to exceed

company goals. Ability to communicate effectively with team members and

provide direction that inspires confidence among peers and associates. A

strong, proven leader with a history of producing results in a short period

of time.

TECHNICAL EXPERTISE

SUN Solaris, Red Hat Linux, Fedora, Ubuntu, MS Windows, MS Project, Remedy,

C, JCL, COBOL, Oracle, Sybase, PERL, Bash, SQL, TCP/IP, DYNA Trace, GENEOS,

SPLUNK, CFEngine

PROFESSIONAL EXPERIENCE

JP Morgan Chase, Chicago, IL Sept

2012 - June 2014

Associate

Responsible for providing 2nd level support for application and platform

incidents.

. Deployed GENEOS monitoring application to monitor alerts and system

events.

. Responsible for configuration, deployment, and install of software

applications in a LINUX environment.

. Developed automated scripts for software deployment.

. Perform proactive trending and analysis of client impacting incidents to

identify event triggers and remediation and prevention strategies.

. Update Share Point site with the latest documentation for all supported

applications.

. Assist with QA team with deployment of new software enhancements.

. Wrote and modified PERL scripts to extract transaction records for

clients.

. Supported 3rd party financial applications.

. Assisted developers with SQL script creation and executing queries.

. Trained and developed technical presentations for team on new technology.

. Track application issues using JIRA.

. Implemented and configured SPLUNK application.

. Trained and created documentation for team on navigating through the

SPLUNK application.

. Assisted with log analysis using SPLUNK with application developers.

Morgan Stanley, Chicago, IL

Feb 2010 - Sept 2012

Technical Manager/Consultant

Responsible for support and proprietary application monitoring that are

specific to Morgan Stanley.

. Responsible for day-to-day software and system resolution.

. Responsible for supporting their Red Hat v4/5 LINUX server environment.

. Responsible for supporting 30 third party applications.

. Implement and create Perl scripts to automate solutions to improve system

integrity.

. Responsible for authoring and maintaining detailed technical

documentation.

. Coordinate and facilitate activities with internal and external

escalation teams.

. Responsible for providing root cause analysis and resolution of system

failures.

. Working with internal MS DBA's and QA teams in regards to deploying

applications to production.

Sysmex America, Mundelein, IL Dec

2008 - Nov 2009

Manager, System Engineering

Manage a team of System Engineers with technical expertise in LINUX,

Storage technologies and Middleware applications.

. Responsible for Team Development and Business Relations with peers in

other areas of IT.

. Responsible for Team Resource Planning considering workload in the

design, implement and support of the corporate LINUX infrastructure.

. Managed all vendor relationships and look for ways to streamline vendor

contacts and technology in the organization.

. Oversee the installation and maintenance of all Red Hat LINUX servers'

versions v3, 4, and 5.

. Responsible for overall LINUX user security and administration.

. Optimized disk storage and manage disk space allocation for all LINUX

based applications.

. Recommended third-party utilities and environmental software for LINUX

systems.

. Regularly reviewed performance data for LINUX system capacity planning.

. Created BASH scripts for vendor data backup under Red Hat Linux release

4.

Rudy M. Rebolledo, Jr. Page TWO

Orbitz Worldwide, Chicago, IL Jan

2008 - Dec 2008

Technical Lead

Responsible for support and overseeing of all technical issues regarding

the integrity of the company's online travel websites.

. Provided monitoring tools using NETCOOL to proactively identify problems

with systems, applications, and networks.

. Responsible for supporting Apache/Tomcat Servers.

. Participated and provide analysis regarding outages and assist with the

root cause.

. Defined new monitoring procedures and revise procedures that are

outdated.

. Coordinated and facilitate activities with vendors and escalation support

teams.

. Provided coaching, mentoring and training of team members.

. Documented timelines and details regarding work activities and incidents.

. Implemented system changes, jobs and maintenance as directed and work

with teams to follow-up on bugs and issues introduced during this process.

. Developed scripts in BASH and Perl to accomplish redundant tasks to

simplify in distributed administration.

Houghton Mifflin, Evanston, IL Jun

2007 - Dec 2007

Senior Engineer

Responsible for Tier 3 web application support.

. Provided technical support and implementation of all application and

system architecture changes.

. Participated and provided assistance during major outages and determine

root cause.

. Trained and conducted in-depth technical presentations for Tier1, Tier2

and Tier3 engineers.

. Provided technical documentation for new projects.

. Served as a liaison between clients and vendors to resolve or escalate

incidents and service requests.

. Hands-on experience in supporting, installing, configuring and

troubleshooting various UNIX and LINUX platforms (Solaris, Red Hat Linux,

and Fedora).

. Provided solutions for well known issues on knowledgebase.

UTStarcom Inc. Rolling Meadows IL Nov

2004 - Feb 2007

Systems Engineer

Responsible for Tier3 wireless application support

. Assisted in multiple application development projects with design and

construction of supporting system architecture tools.

. Identified and resolve potential issues identified in the design or

implementation of projects.

. Interfaced with IT management and project management for projects that

team is assisting.

. Provided key business and technology while providing guidance on key

technical decisions, architectural standards and best practices.

. Actively participated in the managing and performance analysis of

existing Linux and SUN Solaris systems while recommending technical

solutions or change.

. Provided technical support and implementation of all application and

system architecture changes.

. Provided manager with accurate and concise status of activities and

events.

. Performed routine patching and upgrades to the supporting tools of the

internal environment.

. Installed, configured, and maintained all network hardware and equipment.

. Provided remote support for external customers.

. Wrote and tested several shell scripts for customers.

. Provided user support for internal customers.

CORESTAFF, Lisle, IL Jul 2004 -

Oct 2004

Consultant - Pearson Scott Foresman

Responsible for Tier2 help desk support for real-time product.

. Responded to customer issues by telephone and email.

. Populated and maintained database using Clarify.

KELLY SERVICES, Northbrook, IL Oct

2003 - Dec 2003

Technical Project Manager - ALLSTATE Insurance

Responsible for implementing T1 and DSL rollouts for all Allstate Insurance

agents.

. Successfully implemented procedures for installing T1 and DSL orders.

. Performed product failure analyses and identified procedure improvements.

COLUMN TECHNICAL SERVICES, Oakbrook, IL June

2003 - Oct 2003

Consultant - Boise Cascade

Responsible for Tier 3 level help desk support by providing call resolution

and follow up with customers.

. Provided on-going technical PC/LAN hardware/software support for WIN

9x, Windows NT, and Win2000 Workstations.

. Performed hardware/software problem determination, workstation consulting

and configuration, hardware/software installation.

Rudy M. Rebolledo, Jr. Page THREE

LUCENT TECHNOLOGIES, Naperville, IL

Nov 1997 - Dec 2002

Customer Technical Support Engineer

Responsible for Tier 3 support by providing call resolution and follow up

with customers. Monthly metrics for all support calls were created.

. Successfully implemented new system deployment for all external

customers resulting in a more stable and efficient environment and 30%

less downtime.

. Performed product failures analyses and identified frequent failure

trends, requiring corrective action requests for product improvements.

. Created and implemented new Help Desk policies and procedures as well

as Service Level Agreements.

. Streamlined Help Desk procedures with the creation of an on-line form

for end-user processing of hardware and software requests.

. Implemented standards for desktop hardware and software reducing support

calls by 20%.

. Provided application support for internal and external customers.

Software Engineer

. Successfully programmed in C over 5 features in a SUN SOLARIS

environment.

. Streamlined and standardized procedures for technical support on UNIX and

Windows platforms.

UOP, Des Plaines, IL Feb 1997 - Nov 1997

Analyst

Responsibilities included maintaining network connectivity to remote sites

throughout the US.

. Initiated a rotational backup schedule and use of an off-site storage

facility for all magnetic media, conforming to audit requirements.

. Successfully executed inventory management within budget requirements.

. Utilized LAN Manager and NT performance monitor and collaborated with

vendors to diagnose and resolve complex system problems.

TAD, Chicago, IL Mar 1996 - Feb 1997

Contractor - Siemens

Priorities were customer satisfaction and completion of computer and

network setup.

. Designed network layouts to assist customers in understanding their

network.

. Provided management with an inventory of all computer parts and related

equipment on a monthly basis.

. Installed and troubleshot network media, servers and workstations.

. Provided validation of internal and external application to be compatible

with Windows platform.

COMPUTER POWER GROUP, Oak Brook, IL Aug 1995 - Mar 1996

Consultant

PC integration and application support.

. Designed, implemented and supported Windows NT networks.

. Analyzed, diagnosed, and resolved system problems.

. Converted network infrastructures from Windows 3.1 to Windows NT 4.0.

CHICAGO STOCK EXCHANGE, Chicago, IL Dec 1993 - Aug 1995

Support Engineer

Responsible for on-site customer supports for trading floor, which included

diagnosing and resolving network performance and reliability issues as well

as providing technical supports for system and network testing.

. Ensured that all network documentation is updated on a regular basis.

. Lead workgroups and monitored staff performance, to ensure that

assignments were completed accurately and within approved delivery

schedules.

. Produced system specifications from user need analysis and risk analysis

documents.

TRANS UNION CORPORATION, Chicago, IL Aug 1991 - Dec 1993

Programmer

. Coded and tested programs using COBOL and JCL.

EDUCATION

BS, Computer Science, Devry University, Chicago, Illinois, 1991

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