Customer Service Sales Representative

Rita Powell

*** ********** ** **** ******, KS ***47

Home: 4-027****** : r **********@*****.***

Summary

Objectives

To expand my customer service experience and be able to provided excellent service to the customers.

Highlights

High customer service standards Order processing

Proficient with Microsoft Office Suite Time management

Proficient in customer account software Self-directed

bilingual in English & Spanish Excellent communication skills

Experience

Customer Care Representative

May 2013 to May 2014

Time Warner Cable - Lincoln, N E

Verified that information in the computer system was up-to-date and accurate.

Provided accurate and appropriate information in response to customer inquiries.

Placed new orders as well a fixed any that are were entered incorrectly.

Retail Sales Representative

February 2010 to April 2013

Cricket Communications - Lincoln, N E

Cash handling, working under stressful environment.

explaining and answering billing question, selling phones and upgrading current service.

Working with all Bilinguals customers and answering any questions they may have.

Front Desk Clerk

June 2009 to February 2010

Residence Inn Lincoln South - Lincoln, N E

Taking and confirming reservations for customers.

accommodation's that customers have requested before check in are done in a timely manor and to Marriott

standers.

Checking our customers and charging credit cards and taking cash payments.

Front Desk Clerk

February 2009 to June 2009

Fairfield Inn Lincoln - Lincoln, N E

Working with housekeeping and making sure that checkouts are done and done in a timely manor.

Maintaining front desk duty's and making sure the breakfast is stocked and customers are checked out with little to

no wait time.

Laundry is sorted and in a continuous rotation to avoid having housekeeping to wait on basic necessities.

Front Desk Clerk

October 2009 to February 2009

Days Inn - Guymon, OK

Sending invoice to corporate accounts and confirming the dates are match.

Working with local companies to maintain corporate accounts.

Taking payments and making sure customers are taken care of.

Cashier

July 2008 to October 2008

Ross Stores - Meridian, I D

Stocking any merchandise that needs to be placed back on the sales floor.

Taking and handling merchandise and taking payment.

Counting store cash and making sure that every drawer has the right amount to start the day with.

Cashier

October 2006 to July 2008

St John Day, O R

Night audit for the hotel making sure the credit cards match.

Making sure laundry is done and housekeeping carts are stocked and ready to go for the days work.

Checking in any later reservations and balancing the stores cash and making deposits.

E ducation

High School diploma : 2007

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