Customer Service Administrative Assistant

Precious Smith

Counselor (Child Care Worker) - SCO Family of Services

New York, NY

***************@*****.*** - 917-***-****

With a B.A. in Sociology, I have aided to help others of all different age ranges over the last 5+ years. From

youth development to customer service to social services, my skill set allows me to work in any environment

and be successful.

• Proficient in Microsoft Word, PowerPoint, and Excel

• Attention to detail

• Well organized

• Time Management

WORK EXPERIENCE

Counselor (Child Care Worker)

SCO Family of Services - Brooklyn, NY - February 2014 to Present

Responsibilities:

• Assist young mothers and children with independent living skills in order to enhance their outcome of success

after transition out of program

• Properly document information in progress notes, case records and various reports to ensure the safety and

compliance of residents within program

• Mediate escalating situations between residents so that no participants are physically injured or hurt in any

manner while in or outside program

Administrative Assistant

Tremont United Methodist Church - Bronx, NY - September 2013 to February 2014

Responsibilities:

• Managed all participants' documents and paperwork in an organized filing system to make easily accessible

• Delivered vital information concerning participants, parents and staff via phone, email and personally in a

timely fashion so that all were knowledgeable of events

• Greeted and assisted visitors, prospective participants and parents with all inquiries, questions and concerns

about program

Group Leader

Police Athletic League - Bronx, NY - July 2013 to August 2013

Achievements:

• Won 1st place in Culture Day Competition between other PAL sites

• Won 2nd place in Chant Battle

Responsibilities:

• Created and facilitated curriculum based educated games in order to assess and improve participants' math,

reading, spelling and writing levels

• Engaged youth in therapeutic like sessions to allow freedom of expression about other youth as well as staff

without confrontation

• Designed fun academic lesson plans for 3rd and 4th graders to ensure retention of information learned during

the school year

Program Aide/Student Advocate

Harlem Children's Zone - New York, NY - December 2011 to March 2013

EDUCATION

Bachelors of Arts in Sociology

Hartwick College - Oneonta, NY

May 2011

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