Customer Service Years Experience
Resume:
MARILYN BOWDEN
Home: 478-***-**** - **********@*****.***
PROFESSIONAL SUMMARY
A MULTITALENTED PROFESSIONAL WITH OVER 13 YEARS EXPERIENCE IN CUSTOMER SERVICE, DEBT COLLECTIONS AND
ACCOUNT MANAGEMENT. SEEKING FULL TIME EMPLOYMENT WITH A WELL ESTABLISHED COMPANY. EXCELLENT
COMMUNICATION SKILLS, OPEN-MINDED, AND WILLING TO APPROACH PROBLEMS FROM MULTIPLE ANGLES;
ORGANIZED; RESPONSIBLE; HARDWORKING AND GOAL ORIENTED.
WORK HISTORY
06/2005 to Current
HOST/SILVERWARE PROVIDER RED LOBSTER – Macon, GA
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientèle.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Assisted in maintaining preparation and service areas in a sanitary condition
• Cleaned and organized eating, service, and kitchen areas
• Maintained clean table settings by removing courses as completed, replacing utensils and refilling
beverages.
• Developed and maintained positive working relationships with others to reach business goals.
02/2002 to 03/2010
COLLECTOR BIBB COLLECTION SERVICES – Macon, GA
• located consumers on delinquent accounts using various means of skiptracing
• established payment plans based on consumers financial economic situation
• maintained status of accounts to keep them current
• stayed abreast of current HIPPA LAWS
• pursued legal actions for consumers that defaulted on arrangements
• requested judgements and initiated garnishments
• exceeded monthly goal of $30,000.00
• named "COLLECTOR OF THE MONTH" for 2 months
03/2000 to 12/2001
COLLECTOR CREDIT BUREAU ASSOCIATES – Macon, GA
• located consumers using various means of skiptracing
• established payment plans based on company's time frame for debt repayment
• maintained status of accounts to keep them current
• prepared accounts for legal department when approved by management
• performed various clerical duties when needed
EDUCATION 1988
GED: BASIC STUDIES
CENTRAL GEORGIA TECHNICAL COLLEGE - Macon, GA
Contact this candidate