Customer Service Representative
Resume:
LAUREN SHEAD
Customer Service
**************@*****.***
Profile
Ambitious professional equipped with solid leadership and interpersonal skills. Seeking employment in the customer service field. I am a very outgoing business minded person. I
have a personality that would light up a room and put smiles on faces. I’m also
very motivated and dependable. I don’t mind coming in early or working over, on
weekends or holidays ! Most people at become attach to my personality and my determination because they see I work hard at everything I do .
.
Skills
l Excellent quantitative skills
l Strong knowledge in customer satisfaction
l Critical Thinker
l Experience in call center and customer service
l Detail oriented
l Microsoft Word, Excel, Power Point
l Team leadership
l Professional demeanor
l Computer Proficient
l Sales
l Call center
l Medicare insurance
l Medical Coding, billing and enrollment trained and certified
Experience C3-Customer Communication Channels 2013-Current
Customer Service Representative
Increased productivity through leadership. I represented humana medicare insurance through my trained and certified communication skills and knowledge of medical claims, coding and billing and enrollment.
La Fiesta 2013-Current
Server
La Fiesta has taught me to have patients and communication skills with customers face to face. I collaborated with my crew members to bring money into the restaurant with precise and timely mannered service.
Spherion Staffing- Atmos Energy 2012-2013
Temporary Customer Service Representative
Wal-Mart Co 2011-2013
OTC Sales Associate
Education Midway High School 2006-2010
HS Diploma
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