Daniel Harland

! 215-***-**** acfaqw@r.postjobfree.com http://www.linkedin.com/pub/daniel-harland

SUMMARY

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Information Technology professional with extensive experience working in multi-

platform international data centers. Includes troubleshooting issues affecting users

and systems, customer support and production of systems for end users. Duties

including monitoring multiple backup systems including Networker, Avamar, VMS

standalone and EDM platforms.

TECHNICAL SKILLS

MS Office (Word, Excel, PowerPoint), BMC Reporting Software (Patrol, Portal, BPM),

IBM-DOS, UNIX, Linux, HP-UX, Sun-Solaris, NOC, VMS, Networker, EDM, EMC, TSO,

Q-Direct.

PROFESSIONAL EXPERIENCE

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TEK systems IT Staffing Solutions. 2013 - 2014

Staffed for Harleysville Insurance Company in Harleysville, PA

Computer Operations/Support

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• Monitors multiple backup systems including CommVault and EDM platforms.

• Monitors local and remote MS Windows, VMS, MPE, HP-UX, Sun-Solaris and Linux

systems.

• Printer Operator in charge of high production output and quality insurance.

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Quest Diagnostics Inc. Norristown, PA 2003 – 2013

Computer Operations/Support

• Monitor local and remote MS Windows, VMS, MPE, HP-UX, Sun-Solaris, Linux, and IBM

systems.

• Responsible for monitoring reporting software, determining whether issues are hardware

or software related, and following up to make sure the appropriate internal and/or

external resolution teams, management levels, customer service departments have been

notified.

• Provides input on reports sent from front-line to mid- and upper-management.

Performing startup /shutdown of our main proprietary software when necessary.

• Monitors multiple backup systems including Networker, Avamar, VMS standalone and EDM

platforms.

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Training and Certificates

ITIL® Version 3 Foundation - HP Course, CSME Certification

UNIX Basic & Fundamentals Certification

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