Customer Service Representative
Resume:
La Toya Johnson
Customer Service Representative
**** ******* ****** **. *** 2202
*******.*********@*****.*** - 209-***-****
My objective is to obtain a full-time position where I can utilize my
skills and experience as well as advance
my professional career, while serving as an asset to my employer and co-
workers.
WORK EXPERIENCE
Customer Service Representative/ Dispatcher
AAA - TEXAS - Irving, TX - February 2013 to March 2014
Proactively processes member requests for roadside assistance. Enhance
member relationships by
demonstrating concern for member safety. Keep members informed of the
status and progress of their service
requests. Use logic and reasoning skills to address and resolve issues that
may impede delivery of quality
service. Act and interact effectively and productively to provide timely &
quality delivery of member roadside
assistance needs. Posses ability to effectively diffuse high tension
situations. Build appropriate rapport with
the member and service provider network.
Customer Service Representative
Aegis Communications Group, Inc - Irving, TX - June 2012 to February 2013
Handling inbound and outbound calls, data entry, claims processing,
customer service, inquiry processing,
complaint resolutions.
Administrative Assistant
Randle's Small Claims and Notary - Stockton, CA -May 2006 to August 2010
Manage and maintain schedules, Prepare invoices, reports, memos, letters,
financial statements and other
documents, Read and analyze incoming memos, File and retrieve corporate
documents, Prepare responses
to correspondence and Perform general office duties.
Customer Service Representative
TeleTech Holding Co - Stockton, CA October 2005 to January 2006
Confer with customers by telephone or in person, Contact customers to
respond to inquiries, Recommend
improvements and Review claims adjustments.
EDUCATION
University of Phoenix - Dallas, TX
Texas Board of Education - Garland, TX
SKILLS
Attentiveness, Communication Skills, Customer Service, Complaint
Resolution, Data Entry, Dispatch, Tenacity,
Willingness to Learn
ADDITIONAL INFORMATION
I am a professional, success driven individual who enjoys achieving results
through hard work.
Contact this candidate