Customer Service Representative

Quinton Taylor

**** **** ******* **. ~ Garland, Texas 75044 ~ 972-***-**** cell ~

************@*****.***

Objective: To obtain a successful position with a professional corporation

that will allow me to utilize my work experience and/or BS Degree in

Kinesiology and Human Services

Summary of Qualifications

? Strong problem solver with knowledge and flexibility to adhere to any

situation and maximizing resources

? Excellent interpersonal and communication skills with the ability to

listen and provide customers/clients with desired

assistance / services needed

? Experience with refereeing, planning events and activities; creative and

innovative

? Computer literate with the ability to use technology within a

professional work environment

?Intermediate knowledge of MS Word, Excel, E-mail, and Internet

Employment Background

First American Mortgage Title- Santa Ana, CA October 2013 - March 2014

Customer Service Representative/ Recording Rep.

. Abstracting documents

. Labeling new orders created

. Worked with simplifile

. Reviewed property information

. Emailed different vendors to send and receive invoices.

. Reviewed contacts and account information as well as corrected account

information

. Created logs and reports using word and excel.

. Investigated and analyzed projects and resolved customer and company

problems.

. Also tracked and received orders

Promontory Financial Group/Robert Half - Orange, CA September 2012 -

January 2013

Complaint Review Analyst

. Reviewed Customer Complaints, analyzed and determined fault.

. Input Mortgage loan information

. Configured and compared payment transactions

. Reviewed Attorney Invoices

. Reviewed bankruptcies

. Reviewed Total Debt documents with specific state guidelines and

regulations.

. Reviewed Penalties and Fees, state specific guidelines, notes, deeds,

transaction history etc.

. Also trained new hires,

. Worked with FRS, Web Direct, Salesforce, and Pink.

Nationstar Mortgage - Lewisville, TX July 2009 - April 2012

Loan Modification Specialist/Processor/Collections

?Processed and reviewed Loss Mit loans and applications, as well as took

payments and handled high call volume

?Verify credentials and income calculations

?Order Tax transcripts, worked with remedy, Lsams, NPV testing, and back

end and front end ratio

? Communicate effectively with customers on payment plans, adjustments and

new programs

NTISO - Allen, TX October 2008 - April 2012

Part-Time Referee

?Basketball calls based on performance of students on the court

? Communicate effectively with students and parents in a relaxed or tense

environment

Union Mortgage - Garland, TX June 2006 - August 2007

Customer Service Representative

?Plan, organize and distribute orders

? Daily communication with external and internal customers

? Collect invoices for pricing for lenders and deliver paperwork for loans

Life Time Fitness - Garland, TX May 2004 - August 2006

Hospitality Gym Monitor

? Greet members, help desk

? Monitor gym for basketball leagues

? Assist in maintaining locker rooms, fold towels

Activities

Peer counselor at Texas A&M Commerce from 2005-2006 - Assist freshman class

with any and all events of campus life.

Played basketball at Tarleton State University, Stephenville, TX from 2007-

2008

Education

Texas A&M University - Commerce, Texas 2004 - 2009

? BS Degree in College of Education in Human Services / Kinesiology

Contact this candidate