Customer Service Manager

Location:

Salary:

12.00

Posted:

August 08, 2014

G loria Fisher

g lori *@***************.***

SUM MARY OF QUAL I F ICAT IONS

• Over 30 years of warehouse experience in a variety of positions

• Administered and audited quality assurance standards for pickers, packers and production

workers

• Maintained accurate inventories with electronic scanners

• Audited returns – verify reason for return, process and determine status of products for return to

i nventory or discard/donate product, authorize credit to customer if applicable

• Communicate with Customer Service management to assure order correctness, credit for returns

and overall customer satisfaction

• Supervise and assist employees in meeting and exceeding production goals

• Ut ilized Manifest Clerk programs with FedEx Manager, USPS, UPS and Oracle

• Assured compliance with safety standards and safe work practices

• Processed International Orders in compliance with Policies and Laws

• Promoted energetic, motivated environments, increasing morale and efficiency

• Order auditing to assure accuracy and expedite shipping

• In terfaced with all levels of management, as well as daily interaction with employees and

supervisors

• Experienced Picker, Packer, Stocker, Shipping/Receiving Clerk, Manifest Clerk, Forklift Operator,

Reclamation/Recycling worker, Walkie-Rider Pallet Jack Operator and Assembly Line production

worker

PROFESSIONAL EXPER I ENCE

2000 - 2013

Philosophy/Biotech Laboratories – Manifest Clerk

• Assisted with several internal corporate policy changes, interfacing with employees and

management for feedback and implementation success

• Scanned and weighed orders for shipment

• Prepared shipping labels for orders to be shipped

Education/T raining

High School Diploma

Stock Status Control T raining

P rograms

as400

USPS

UPS

FedEx Manager

Oracle