Project Manager Customer Service
Resume:
Allen R. Weyand
Arlington TX
Summary
Account Manager with experience providing support to clients using loan and banking software. A strong
financial business background developed through positions in staff positions with banks, data processing
providers and commercial loan servicing. Able to quickly establish credibility with diverse clients from
system users to management.
Project Management Bank Mergers/acquisitions
Client Training Client Support
Professional Experience
Prudential Mortgage Capital Corp October 2005 – Oct 2012
Sr. Business Analyst
Business analyst working with the FICS Commercial Servicer system as the Application Manager. As
Application Manager responsible for supporting all clients and function as liaison with FICS including new
release installation.
Support Strategy Commercial Loan System from McCracken Financial. Working with developers to meet
the needs of the clients by creating and following project development from initial design thru user
acceptance.
Use Cognos ReportNet report writer to create custom reports.
DCI, Hutchinson KS July 2004 to September 2005
Project Manager Implementations:
Responsible for a team of implementation specialists who installed iCore for new client banks. This
included gathering bank data, developing, and meeting project timelines by working with client
management and training clients on the system by setting processing timetables and goals. Managed a
team of 4 to successfully move the client onto the DCI system.
Lend Lease Real Estate Investments June 2000 to Feb 2004
Business Analyst
Supported Strategy Commercial Loan System from McCracken Financial, Completed loan conversions
for purchased portfolios. Trained clients on system features and assisted in problem solving.
Please note: Lend Lease was an Australian Based company. LLREI elected to sell all U.S. operations in
June 2003. I was retained until February 2004 to assist in the closing and all year end reporting.
Sprint Technical Business Solutions February 1999 to June 2000
Business Analyst:
Worked with Sprint business units to define requirements for changes to the mainframe customer
information systems used for supporting the Sprint customer.
DCI, Data Center Inc, Dallas TX February 1988 February 1999
Business Analyst February 1998 to Feb 1999
Worked with a team of developers and analysts to develop and support loan applications on DCI‘s
client/server system. Collected data from clients and converted clients to DCI client/server system.
Western Region Account Manager August 1994 to April 1998
Worked with clients to solve problems and introduced new products to the clients. Scheduled visits to the
client banks and observed operations working with the clients to develop new products such as check
imaging check cards, and ATM’s. Trained clients on all system applications with emphasis on profit and
efficiency.
DCI Project Manager Jan 1991 to Aug 1994
Developed and implemented conversion procedures for adding client banks to the DCI mainframe
system. Project Manager was responsible for collecting data from the bank and defining the needs of the
client to assure a smooth conversion.
Developed written procedures to be used by both DCI and the client
Implemented testing schedules, programming schedules, and data questionnaires used to collect
information from the client.
Transitioned bank products to the DCI system managing a team m of 3-4 members at on-site installation
and 2-3 developers at DCI providing support.
DCI Customer Service Officer, Loans Feb 1988 to Jan 1991
Worked with Developers and team of Customer Support to develop and install mainframe loan processing
system. The system was designed to handle commercial, consumer, student, and mortgage loans of
all types. Worked to debug and enhance system. Installed and supported the system in 120 client banks
over a 12 month period. In addition, I was responsible for tracking problems and enhancements to the
DCI Loan System.
Vice President/Cashier, Farmers State Bank Canton, Ks 1982-1988
EDUCATION
Attended Emporia State University Emporia, Ks
Graduate Canton-Galva High School Canton, Ks
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