Customer Service Technician

Cory Lee Nagai

**** ***** ******

San Mateo, CA *4403

Home 650-***-****

Cell 650-***-****

*********@*****.***

http://www.linkedin.com/in/corynagai

Summary

• Desktop Support Technician

• IT professional has over 10 years’ Customer Service experience

• Ability to use Windows, Unix, Linux and Mac desktops and laptops

• Fast learner, self-starter, problem solver and an independent innovative thinker

• Practical hands on experience with computer service support.

• PC setup, deployment, and configuration using standard hardware, images, software and applications

• Works well independently and in a team environment, can create and maintain excellent interpersonal

relations between co-workers and customers. Will retain confidential information

• Communicated with management teams. Reception coverage. Greeted clients and customers

• Excel, Word, Outlook, Paint, XPS, Entourage, iCal, Address Book, Safari, Chrome, Firefox, Yahoo, Internet

Explorer, AOL, Access, PowerPoint

• Asset tracking management with MS SharePoint.

• Recorded, scheduled, organized and filed documents

Computer & Equipment Skills

• Installation and set-up of computer equipment (HP and Dell), install and remove motherboards, RAM memory,

CPU, IDE, SATA drives, floppy drives and Optical Disks

• Use Lenovo X1 Carbon with windows 8.1, Acer T232HL Motorola SURFboard SB5101 - cable modem, Cisco

Linksys E4200, Display Link docking station, Acer T232HL 10 point touchscreen monitor

• HP Photosmart 7520 and Logitech wireless 2.4 GHz Unifying Receiver

• Downloaded, installed and configured drivers for the monitor, docking station, printer and wireless mouse.

Used Cisco Connect software to setup router wirelessly

• PC setup, deployment, and configuration using standard hardware, images, software and applications

• Changed BIOS in IDE, RAID and solid state hard drives. Use of HP and Dell computers.

• Use of oscilloscope, digital multi-meter and Fluke DSP 4000 Cable Analyzer

• Use of command line. Ping IP address. Update, rollback drivers, format and configure drives

• Upgrade Windows XP OS with Windows 7. Troubleshoot and repair common computer problems

• Map network printers. Troubleshoot digital printers and copiers. Set up CCTV

• Set up wired Peer-to-Peer (LAN) and wireless home with security

• Skilled with PC, Windows 7, 8.1, MS Office 365, Apple OS X Snow Leopard, Sun UNIX, Oracle Virtual Box,

Linux Ubuntu. Use of script to document hardware/software fixes.

• Installation, removal and upgrade of OS, software programs and peripherals

Accomplishments

• The only Computer Service Technician student selected to intern at Ravenswood City School District

• Letter of recommendation from instructor of Computer Service Technician program

• Assisted a student with learning disabilities with networking and cabling

• Scanned eight bankers boxes for Varian Medical Systems Regulatory Department for submission to the U.S.

Food and Drug Administration

• Formatted change of trade show tickets (One on a page to four on a page) 750 tickets 4 up = 3000

• Produced two sided ID cards and created tab program file template

Experience

Remedy (Xerox)

Account Service Representative (Traveled from site to site) 2/14-6/14

• Performed Key Op. (Check toner, drum cartridge, waste container. Reset printer. Online and at printer)

Calibrate printer, change fax settings. Electronic printing.

Computers For Everyone 7/13-3/14

• Intern

• Use of script to document the check of the hard drive, the download, the installation and the run of anti-virus/

anti-malware; deploy, and configure hardware, software and applications problems, image drive, windows

upgrade

• Hiren's boot disk; Victoria in mini windows to check hard drive, image drive from mini windows and Linux

• Avast to remove viruses. CCleaner to analyze system and to fix registry issues

• Combofix in safe mode to remove spyware and malware. Malwarebytes to remove malware

• Used command line, i.e. ipconfig, msconfig, and installed printer drivers

• Removed and replaced RAM, Hard Drives, and Optical Disks

• Checked operations of printers, i.e. print, scan, copy and fax

• Replaced fuser, transfer kit, drum magenta and cyan toner cartridges in HP Color LaserJet 4500

• Used Apache Open Office to inventory print cartridges

Ravenswood City School District 6/13-6/13

• Intern

• Emailed Excel spreadsheets with MS SharePoint. Serial numbers used for asset tracking management

• Used Excel for inventory and asset tracking of Laptop computers and access points assigned to district

schools

• Computer manufacturer, Model number and serial numbers cross referenced with asset tags for asset tracking

management

• Removed RAM, Hard Drives, and Optical Disks

• Checked operation of monitors

Pitney Bowes Management Services (Acquired by Novitex Enterprise Solutions) 4/1999-4/2012

• Customer Service Associate-Floater (Traveled from site to site)

• Responsible for managing shipping/receiving, copying and mail

• FedEx Ship Manager, FedEx Powership, UPS WorldShip

• Built boxes for shipments, weigh shipments. Prepared custom form, labeled shipments

• Received and unpacked publications. Checked contents against bills of lading and packing slips

• Shipped materials and printed manifest paperwork.

• Moved publications from warehouse to shipping. Maintained and organized warehouse inventory

• Counted inventory of publications before placing into warehouse. Operated a pallet jack

• Trained supervisor to set up copier to scan and make copies, run tabs and use MS Word tab template

• Scanned hard copy documents to be converted to PDFs. Electronic printing. Performed Key Op

• Operated high volume digital copiers. Photo copied documents for litigation and production copy

• Performed binding and finishing work. Collated and assembled documents

• Neopost postage mailing machine, Neopost folder inserter and shipping scale.

• Pitney Bowes postage mailing machine

Education

Job Train

• Certificate Computer Service Technician

• Certificate Telecommunications Installer

• Certificate Basic Electronics Theory

South San Francisco Adult School

• Certificate Telecommunications/Electronics Service Technician

College of San Mateo

• Associate in Arts Degree -Technical Arts/Graphics

Other

Soldering and desoldering skills.

Set up home theater

San Francisco City Guides – Wrote published articles 1983-1993

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