Customer Manager

Olivier Beytrison

**** ******* ***. ********, ** 95210 **********@*******.*** Phone 509-***-****

Professional Hardware – Extensive experience in latest technologies.

Networking – Fluent in installation, maintenance and troubleshooting of networks.

Summary

Industry Knowledge – Corporate and private configuration understanding.

Problem Solving – Demonstrated analytical and problem solving skills.

IT Support – Efficient support of server, network and client systems.

Professional

Experience

Betrix Corp. IT Professional – Owner/Manager

Hoquiam WA Configuration of personal systems and company systems. This includes networking, new

purchases, consulting, troubleshooting, security and more.

Customer Focus:

• Develop long term service strategies and processes which anticipate and channel customer

needs and expectations.

• Design strategic technological plans that ensured all systems exceed customer’s

expectations.

• Maintain a growing customer base through meticulous work and timely solutions.

Hardware Expertise:

• Continuous research into the latest technologies to assure that each customer gets the best

possible solution.

• PC deployment and PC Hardware troubleshooting and repair.

• Maintain a very large working knowledge of current and past hardware.

Software Expertise:

• Maintain working knowledge of different operating systems used by customers.

• Research new software for customers and created risk assessment reports for possible

usage.

• Sustain anti virus and anti malware support for all customers.

• Proficiency in Microsoft Office Suite.

Network Expertise:

• Analyze and provide resolution to customer network issues.

• Consult with customers on best solutions for individual needs.

• Assist clients with installation, configuration and troubleshooting of networks.

Computer Technician

Ecomedis

Colombier, Marin Manager of the IT division of Ecomedis, reporting to the owner. In charge of all IT staff, new and

Switzerland existing customer relations and internal IT systems. Managed the education of new and existing

IT staff. Handled all scheduling for IT staff and customer base.

Customer Focus:

• Managed all IT customer relations and quality assurance between IT staff and customers.

• Handled all customer work orders and scheduling.

• Chief consultant for customer base and internal customers.

Olivier Beytrison

8510 Kinross Way. Stockton, CA 95210 **********@*******.*** Phone 509-***-****

Hardware Expertise:

• Maintained working knowledge of state of the art hardware and software.

• PC deployment and PC Hardware troubleshooting and repair.

• Primary point of contact for all new hardware issues.

• Documented new hardware issues and resolutions for staff and customers.

Network Proficiency:

• Documented and implemented processes for new policies and procedures.

• Collaborated with team members to create processes for the implementation of network

changes.

• Maintained operational knowledge of new, current and preexisting network technologies.

Software:

• Kept current with all new software, including changes to existing software.

• Proficiency in Microsoft Office Suite.

• Troubleshot setup issues with all software.

• Documented issues and resolutions for IT staff and customers.

Leadership:

• Trained new technicians to effectively work in a growing company.

• Managed performance and knowledge base of technicians.

• Mediated any disputes between employees and/or customers.

Non Related

Experience

1994 – 1997 Carpenter

Driver/Manager

2002 – 2007

2007 – 2010 Decking/Carpenter

2010 2011 SPSCC College

2012 2014 Delivery driver

Educational SPSCC Database Management, fluent in French and English.

Background

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