Customer Service Technician

DAVID L. YOUNG

*** ******** ***** ***** • Ellenwood, GA Tel: 404-***-**** • *********.***@*****.***

QUALIFICATION OVERVIEW:

** ***** ********** ** * service technician. Exceedingly skillful in preventative maintenance and repairs/equipment

installations, modifications, planning/coordination, troubleshooting, customer support systems, sales support.

PROFESSIONAL HISTORY:

Nexius- Alpharetta, GA

Tower Tech II (2014-Present)

Cubic Transportation/MARTA (contract, MARTA account), Atlanta, GA

Service Technician (2011 - 2013)

DirecTV, Columbus, OH

Technician (2010 - 2012)

Connect Television/DirecTV, Columbus, OH

Field Supervisor (2007 - 2010)

Ron’s TV/DirecTV, Lawrenceville, GA

Technician (2004 - 2007)

WORK EXPERIENCE:

• Build cable assemblies for DCU’s/ PCB’s as needed and upon request.

• Perform general-purpose preventive maintenance duties as required.

• Inspect device operations for malfunctions.

• Interpret and verify complex schematics, technical manuals, specifications, engineer drawings and basic work orders.

• Monitor use and installations of spares parts for replacement orders from vendor parts list.

• Servicing residential, commercial customers, servicing the dish, LNB, cabling, and receivers,

• Troubleshooting problems of the systems, and oversee completion results.

• Quality control of equipment installments, monitor individual installations, completion rates and monitoring of

customer satisfaction results.

• Installation of satellite systems in residential properties, conducted customer service and warranty calls.

• Supported sales representatives in opening new accounts and upgraded existing services.

• Replacement of cable and telephone jacks as needed

• Adherence to OSHA / NATE / customer and industry wireless standards and quality

• Ensure work is performed and completed in accordance with local, state and federal regulations, including

assistance with permits as well as inspections

• Technical support when necessary

• Punch list generation and resolution during the course of normal project schedule and in advance of any customer

inspections

• Operation and adjustment of commonly used tools in the wireless industry efficiently

CERTIFICATIONS

• DirecTV Connected Home Certification – April 2010

• NSC Defensive Driving Course 8.2 Edition – March 2010

DAVID L. YOUNG

• Satellite Fundamentals Certification – March 2010

• DirecTV Installs and Upgrades – March 2010

• Risk Assessment and Prevention (Training)

• Customer Service Training

• OSHA & Safety (Self Training)

SOFTWARE/SYSTEM SKILLS

• Microsoft Office (Word, Excel, PowerPoint) • Siebel

• Analytics • Intranet/Internet

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