Customer Service Management

Charles Reed III

**************@*****.***

cell 972-***-****

E-COMMERCE CLIENT SERVICES

• Expert knowledge of online business-to-business and business-to-consumer e-commerce dynamics, from DC

logistics to order management.

• Client advocate and brand steward to international retailers and wholesalers.

• Excellent organizational & project management skills.

• Highly proficient in order management software and Microsoft Office

KEY AREAS OF EXPERTISE

Vendor Compliance Inventory Management IT Liaison

Order Fulfillment Receiving/Returns Operations

Project Management Merchandising Reporting/Analytics

EXPERIENCE

SPEED FC, Dallas, TX www.speedcommerce.com 2012 – Present

Publicly-held B2B end-to-end e-commerce solutions provider that serves big-box retailers and wholesalers. Notable

clients include: KIKKERLAND DESIGN, Justice, Caché, Cooper Wellness, Yankee Candle, Spencer’s, Dress Barn,

Freshpair, Hips & Curves, Warby Parker, Yurbuds and others. Customer service includes inventory management of over

540,000 sq. ft. of dedicated warehouse space in Dallas alone, other facilities in Columbus, OH and Mexico.

RPM, Richardson, TX 2009-2010

Call Center Agent

• Handled inbound and outbound calls

• Knowledgeable of product and up selling

• Prepared pamphlets, fliers during down time

JC Penny, Cedar Hill, TX 2008-2008

Stocker

• General warehouse duties

Pizza Hut, Dallas, TX 2007-2007

Delivery Driver

• Handled cash transactions and balanced daily

• Responsible for correctness of order and timely delivery

Contact this candidate