Customer Service Sales Representative

CLAIRE COATES

*** ****** ****** ***** ******, NY, 105**-***-*** 3259 email:

*********@*******.***

PROFESSIONAL EXPERIENCE

THE JOURNAL NEWS "A GANNETTE CORP.

White Plains, NY

Administrative/Customer Assistant

. Oversaw the front desk, meeting and greeting customers. Answered all

incoming calls.

. Assisted Human Resources and Legal with new hire application process

and legal notices.

. Organized promotional ventures: Wine & Food Fest, Food Bank

.

MACY'S Department Store

YONKERS, NY

Sales Associate

. Perform general sales, customer service and cashier duties. Process

exchanges and credits.

FOSTER'S AUTO TECH

ROXBORO, NC

General Office Manager & Bookkeeper

. Managed account payables, accounts receivables, customer service and

weekly payroll.

. Prepared financial reports and balance sheets.

ZELCO CORPORATION

MOUNT VERNON, NY

Customer Service/Sales Representative

. Performed light bookkeeping duties. Processed credits and adjustments.

. Processed phone and written orders. Handled disputes, accounts

payables and receivables

NYNEX/BELL ATLANTIC/VERIZON

VALHALLA, NY

Senior Draftsperson Engineer

. Managed staff of ten and workflow of contractors from outside vendors.

. Managed crucial deadlines. Created/maintained documentation permanent

records.

. Checker for Rockland County Projects. During my employment I held

several positions including Operator, Supervisor, Payroll Assistant

& Draftsperson

EDUCATION

WESTCHESTER COMMUNITY COLLEGE VALHALLA, NY

. Associate Degree/Business Education Westchester Community College

. Continuing Education Classes - Mercy College

ADDITIONAL SKILLS

. Working knowledge of Microsoft Word, Excel, Basic computer skills

. Articulate well (verbally & written), extremely professional in person

and over the phone,

. Dependable and dedicated interpersonal skills.

. Proficient in handling irate customers

Contact this candidate