Logistics Management

NANCY MALONEY

*** ******** **.

West Bridgewater, MA 02379

Home-508-***-****

Cell-508-***-****

*****.*******@*******.***

EXECUTIVE MANAGEMENT

Operations - Logistics - Industrial Engineering - Strategic Planning -

Training

Articulate, self-motivated, energetic, team player with over thirty years

of professional experience. Comprehensive experience and competencies in a

wide array of roles including, operations, logistics, industrial

engineering, strategic planning, and training from both a leadership and a

hands on approach. Spearheaded operational improvements, policies, and

procedures to reduce cost and drive production while maintaining quality

customer service. Excellent communication and interpersonal skills at all

levels of an organization. Highly skilled trainer and facilitator with the

ability to motivate others toward excellence. Proven ability to supervise

in fast-paced union and non-union environments. Advanced proficiency in

Excel, PowerPoint, and Access.

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PROFESSIONAL EXPERIENCE

Ryder Integrated Logistics, N. Smithfield, RI September 2010 - Present

Multi-billion dollar supply chain logistics and transportation company.

Senior Logistics Manager

Direct management of seventy-five tractor-trailer, CDL Class A drivers in

dispatch, safety, and routing. Overall management of logistics and

operations of transportation for dedicated customer account at their

distribution center that services six-hundred and fifty locations a week.

Management of support staff across three shifts including three

dispatchers, three customer logistics coordinators, and one administrative

assistant. Responsible for safety and DOT compliance, payroll, billing,

accounts payable and fleet management.

Key Accomplishments:

. Within six months promoted from Logistics Manager to Senior Logistics

Manager and given sole responsibility to manage the operation of the

entire business unit with annual revenue of $15 million.

. Improved the driver safety indicators by 50%.

SORT LLC dba ZOOTS, Brockton, MA January 2009- May 2010

Multi-million dollar dry cleaning company.

Delivery Operations Manager

Direct report to the owners in the operations of the Home Delivery division

with management responsibility for one supervisor, twenty-six drivers, and

two sales representatives. Effective dispatch and management of over fifty

home pickup and delivery routes, fleet management of thirty-five vehicles,

maintained profitability and budget control. Provided the training and

development of sales representatives, consistent exceptional customer

driven focus, coordinated and facilitated driver safety training, and

enhanced communication and accountability of the delivery operations.

Key Accomplishments:

. Instituted cost-savings initiatives in 2009 to increase profitability

and streamline fleet management. Enhanced route efficiencies and

completed consolidations to realize annual cost savings of $250,000.

. Successfully negotiated contracts with several outside vendors for

fleet maintenance, repairs, and towing.

. Developed and controlled processes, procedures, and strategies to

increase productivity. Created and provided timely reporting of day-to-

day operations to company owners.

. Effectively completed recruitment, interviewing, and training of

delivery drivers and customer sales representatives. Established

cohesiveness and balance between delivery drivers and sales

representatives.

. Maintained exceptional customer service through management of customer

expectations and immediate response to customer concerns.

. Facilitated company-wide Strategic Planning to develop a mission and

vision, and coordinated strategic action plan reviews to provide

direction for all divisions.

United Parcel Service, Norwood, MA 1993-2008

Multi-billion dollar global transportation corporation.

Industrial Engineer, Operations Supervisor

Began as loader/unloader of trucks, quickly promoted to a management

position partially due to my exceptional technology skills. Successfully

performed duties of an Industrial Engineer including, logistics, efficiency

analysis, strategic planning, training, and implementation of system

enhancements. Operations management responsibility for five part-time

supervisors and over one hundred operations personnel, daily responsibility

to ensure accurate and timely upload/download of the delivery data stored

in hand-held devices, along with trouble-shooting failures of these

devices. Demonstrated ability to successfully manage payroll recording,

cost effective production, safety compliance, as well as successful

enhancements to all of these functional operations.

Key Accomplishments:

. Developed and delivered planning process, through project management

and training, to support the successful opening of a new facility.

. Created and facilitated cross functional training for the

implementation of an automated processing and technology enhanced bar

code scanning system across New England.

. Conceptualized, planned, and executed the automation of the delivery

system used on Saturdays that realized gains in production and cost

savings along with increased customer satisfaction. Facilitated

training for this new process.

. Managed the dispatch of a team of forty delivery drivers including

cost effective route planning and flawless execution under exceptional

timeliness and customer service metrics.

. Implemented and facilitated training for technology upgrades and

established controls to improve the dispatch of high priority

deliveries that consistently provide quality customer service.

Hills Department Stores, Canton, MA 1983- 1992

Multi-million dollar chain of 200 retail department stores.

Accounts Payable Control Manager

Direct supervision and management of five supervisors and over fifty

clerical personnel. Interaction with senior executives regarding

merchandise payable issues and financial budget planning. Implemented

policies and procedures for the physical inventory of retails stores along

with the coordination and reporting of bi-annual physical inventory.

Extensive travel to provide training in Accounts Payable systems.

Whitman-Hanson Regional High School, Whitman, MA 1978-1983

Public high school.

Teacher, Girls Basketball, Soccer, and Softball Coach

EDUCATION

Bridgewater State College, Bridgewater, MA 1978

B.A. in History; Minor in Secondary Education

Massachusetts Board of Education certification in Secondary Education-

History, Social Studies.

Currently enrolled in a Masters Degree program.

OTHER PROFESSIONAL and PERSONAL HIGHLIGHTS

. Elected member of the West Bridgewater Board of Selectmen responsible

for the management of a $25M town budget, ten town department heads

and one hundred town employees. Facilitating town-wide Strategic

Planning to ensure financial stability.

. Member of the Old Colony Hospice Board of Directors. Streamlined

reporting and processing functions. Spearheading Strategic Planning

process.

. Twelve year elected volunteer member and Chairperson of the West

Bridgewater School Committee. Responsible for the preparation and

oversight of $8M budget, revitalized the district Strategic Plan, and

negotiated collective bargaining unit contracts.

. Volunteer Treasurer of the West Bridgewater High School Athletic

Boosters organization.

. United Way financial contributor and volunteer.

. Volunteer member and Clerk of the Board of Directors for the North

River Collaborative which offers alternative education for emotionally

and physically challenged children. Facilitated and coordinated

Strategic Planning for the collaborative.

. D.O.T qualified vehicle operator.

. Certified driving instructor through the Massachusetts Registry of

Motor Vehicles.

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