Service Manager

Gifthiya Begum M A

Email ID: **********@*****.*** Ph: No: 956-***-****

CAREER OBJECTIVE

To work in a sound environment that would give me more experience and

knowledge to develop my career and myself.

Experience Summary

My main area of experience was Technical Writing/Documentation & Manual

Testing and worked in the domain of Banking & Financial services, Energy

Consumption and Education. I have undergone training in Capital Marketing

Concepts, Technical Document Writing, SDLC, C, HTML, and Frame Maker.

Qualifications

Degree and Date Institute Major and Specialization

B.Sc., May-2007 S.D.N.B.Vaishnav Mathematics

College for Women,

Chrompet.

MBA, May, 2010 Madras University Major - HR

Professional Memberships / Certifications

Professional Society / Certification Member Since / Date Certified

NCFM- Beginner's Module July 2008

Career Profile

Dates Organization Role

Nov-2010 to Dec-2012 KLA Tencor Team Member

Dec-2009 to Nov-2010 QuScient Technologies Individual Writer

July-2007 to July-2009 TATA Consultancy Team Member

Services

The details of the various assignments that I have handled in KLA Tencor,

QuScient Technologies and TCS are listed here.

Assignment I

Organization Name KLA Tencor

Project (US Customers) Document Preparation for Puma 9.6 (Software Product)

Preparation of Hardware Documents

Recipe Database System (RDS) - Documentation

Description Documentation/Technical writing involves preparation

of User Manuals, and Installation Documents. These

activities were undertaken for US Clients.

Tools MS Office, Frame Maker & SnagIT

Highlights Preparation of

User Manuals

Installation Guides

Release Notes

Customer Maintenance Manual

Site Preparation Manual

Technical Talks (Techtalks)

Field Service Bulletin (FSBs)

Assignment II

Organization Name QuScient Technologies

Projects (US Customers) PECOSmart Ideas, Teacher2Scool, EECE, TAACA,

ProRetention, Lead Management System, MiddleSex

University, Social Media Framework, and Student Roads

Description Documentation/Technical writing involves preparation

of User Manuals, Presentations, System Requirement

Specification, and Integration Documents.

Tools MS Word, MS Excel & MS PowerPoint

Highlights Preparation of

Functional Requirement Document

Specification Documents

User Manuals

Presentations

Website Content writing

Article Writing

Assignment III

Organization Name Tata Consultancy Service

Project TCS BaNCS Market Infrastructure

(London Clearing House,

New Zealand Exchange and

Kuwait Clearing

Corporation)

Description Documentation in TCS B?NCS Market Infrastructure

involves preparation of User Manuals, Presentations,

and Data Setup for Training & Demonstration to

Clients. User Manual preparation involves

understanding the application on a screen level and

basic functionality. Quiz preparation includes

studying the Client Specific BRS and preparing Quiz

questions to be used in training clients.

Tools MS Word, MS Excel, MS PowerPoint & HTML

Highlights Preparation of

User Manuals

Data Set Up

Presentations

Quiz

Hands On Exercise

Assignment IV

Project TCS BaNCS Market Infrastructure

(Product Version 3.2 &

Maroclear)

Description Documentation

Documentation in Product Version 3.2 and Maroclear

involves preparation of User Manuals, Presentations,

and Data Setup for Training & Demonstration to

Clients. These activities were undertaken for

Moracco.

Manual Testing

Testing includes Functional Testing of the product as

against Product Specifications or Client Specific

BRS. Testing of Clearing and Settlement was against

PS of Version 3.2 of TCS B?NCS Market Infrastructure.

Testing the Clearing and Settlement of Equity & Debt

understanding the Product Specification, preparation

of test cases, executing test cases and raising

defects. Regression testing after fixes is also done

and closed. Regression and Smoke Testing of Master

Components (Financial Instruments, Business Partner,

and Calendar & User Administration) in Maroclear Demo

Region of TCS B?NCS Market Infrastructure.

Tools MS-VSS (for source code control), MS Word, MS Excel,

MS PowerPoint & HTML

Highlights Documentation with preparation of:

User Manuals

Data Set Up

Presentations

Testing:

Stream Testing for Product Version 3.2

Clearing & Settlement (Equity & Debt)

Demo region Testing for Maroclear

Business Partner Master

Financial Instrument Master

Calendar

User Administration

Assignment V

Organization Name Tata Consultancy Service

Project (US Customers) Citi Marketing and Banking

Description Documentation/Technical writing in Citi Marketing and

Banking involves preparation of User Manuals,

Presentations, and Data Setup for Training &

Demonstration to Clients.

Tools MS Word, MS Excel & MS PowerPoint

Highlights Preparation of

Technical Architecture Document

Technical Design Document

Functional Requirement Document

Business Requirement Document

User Manuals

Presentations

Data Setup

Personal Details

Date of Birth 14-10-1986

Nationality Indian

Marital Status Married

Address Plot No: 57, Flat No: G2,

5th Street Extension, Lakshmi Nagar, Madipakkam, Chennai-

600 091.

Linguistic English & Tamil

Proficiency

Hobbies Browsing, Playing Online games, Listening to music,

Mehandi Designing, Article/ Content writing

I hereby declare that all the particulars that are given above are true to

the best of my knowledge.

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