Customer Service Assistant

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JUDITH M JOHNSON

*** **** ******, *********, ** 15037 * Cell: 412-***-**** *

************@*****.***

Professional Summary

My experience covers over 15 years working as a family advocate with

Allegheny County Head Start. My responsibilities included developing and

maintaining a confidential profile for identifying family needs and

strengths as well as keeping and submitting periodic reports. Utilizing

my previous experience as well as newly acquired education I am looking

for a position in which I can make a difference using these

qualifications.

Education

Master of Science: Criminal Justice Administration, 2013

Point Park University - Pittsburgh, PA

Employment

Customer Service 12/13 to present

Alorica - West Mifflin Pa

I am responsible for trouble shooting errors with computer and

internet as well as dealing with customers' complaints and issues

Corporate Trainer 7/2013 to 12/2013

One Source Business Connections, Inc. - Washington, PA

I am responsible for training Account Executives, conduct interviews,

develop and manage groups of people.

Receptionist, 08/2012 to 07/2013

Day Toyota- Pleasant Hills Pa

I greeted customers entering the store to ascertain what each customer

wanted.

I politely assisted customers in person and via telephone, answered

multiple calls per day and addressed customer inquiries, then organized

and directed calls to appropriate individuals and departments.

Legal Advocate Intern, 01/2011to06/2011

Women's Center and Shelter - Internship - Pittsburgh, PA

Counseled clients to help them understand and overcome personal,

social and behavioral

problems. Consulted with other staff members regarding treatment plans

as deemed appropriate by the team leader. Produced legal documents,

such as Protection from

Abuse documents

Legal Assistant Intern, 03/2009 to 06/2009

Anthony Christmas Esq. - Pittsburgh, Pa

I researched statutes, decisions, legal articles and codes. I

assistance Mr. Christmas in his preparation for trials by organizing

exhibits and other key evidence. I investigated facts and law of

cases, using pertain sources to determine causes of action and to

prepare cases.

Family Advocate, 08/1984 to 06/2000

Head Start of Allegheny County - Family Service - Allegheny County

Collected and analyzed data on individual clients using records, tests,

interviews

and professional sources. Developed and distributed pertinent and

comprehensive written materials on relevant topics. Followed up with

program participants after program completion to track of progress. Kept

confidential files on all applicants.

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