Customer Service Manager

Loyal Stern

**** ******** **. **. *****, MO ***** 314-***-****

*.*****@*********.***

Formal Education:

University of Missouri- St. Louis: received Bachelor's of Liberal Studies

St. Louis Community College: received Associates of Applied Science

Ft. Zumwalt North High School: received diploma

Career Experience Highlights:

8/2012 - Present The Pasta House Co. (restaurant/ bar)

Position: Bartender / Manager

Responsibilities: Set up bar / break down bar at end of night, customer

service, solve customer & server problems, manage when manager is gone,

lock up restaurant & bar at night, open restaurant & bar in morning, close

out servers and grab-and-go at the end of their shifts, Receive beer/

liquor deliveries, run employee reports, help solve problems with MICROS

system, Assist as management in other venues within the airport that are

under the OHM brand, basic bar tending activities.

5/2011 - 12/2011 City Diner at the Fox (Diner)

Position: Assistant Manager

Responsibilities: Over see all operations & employees during shift. Be

able to jump into any position at any time including: dish station, cook

line, expo line, bus tables, waiter, bartender, host. Train new employees,

accept deliveries, count inventories, call in orders, customer service,

rectify customer complaints, lock up & set alarm for restaurant, schedule

replacement employees as needed, keep labor cost in check, run reports for

end of day totals, check out employees stations & side work, hire and fire

employees as needed.

12/2007 -10/2008 Erato (wine/ martini bar)

Position: Bartender / Manager

Responsibilities: Over see all operations during all shifts including but

not limited to: food preparation, purchasing items at market, running to

the bank, accept deliveries, meeting with repair / maintenance people,

setting appointment for owners, set-up & overseeing large parties for

various events (including community meetings, bridal/ baby showers,

birthdays, anniversaries, etc.), edit / page layout for new food menu,

configure new drink menu, set up bar / restock at end of night, customer

service, lock up & set alarm for restaurant, run reports for end of day

totals, basic bar tending activities.

6/1997 - 5/2007 P & W Concepts (several restaurants/ bars)

Position: Head Bartender/ Trainer/ Manager

Responsibilities: Over see all operations & employees during Sunday brunch,

Train all bartenders, accept deliveries, set up bar / restock at end of

night, count inventories, customer service, lock up & set alarm for

restaurant, run reports for end of day totals, basic bar tending

activities.

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