Customer Service Accounts Payable

Phillip W. Hirsch

*** **** ***** **** • Amherst, Massachusetts 01002 • 413-***-**** • ********@*****.***

ACCOUNTING / FINANCE & BUSINESS PROFESSIONAL MBA GRADUATE

Detail-oriented Accounting Professional with strong background in all business accounting functions, including

accounts payable, accounts receivable, general ledger, monthly and annual reports, reconciliations, billing,

consolidated reports of condition and income, and ad hoc projects.

KEY SKILLS

• • •

Accounts Payable / Receivable Issuing Checks Financial Audits

• • •

General Ledger / Trial Balances GAAP Commercial & Consumer Lending

• • •

Bank Reconciliations Payroll Retail Banking

CAREER HISTORY

Hampden Bank, Springfield, MA September 2009 August 2013

Accounting Department Assistant Manager (2012 2013)

• Backup to the controller of the bank and responsible for overseeing the Accounts Payable, Accounting Clerk,

and annual summer intern.

• Responsible for preparing the FDIC Call Report, MSR FNMA Reporting, Disaster Recovery Testing and test

scripts for the senior management team, member of the Tech Steering Committee, and liaison for the Federal,

State, and internal auditors

• Responsible for reconciling Hampden Bank and its subsidiaries’ general ledger accounts and posting any

necessary adjustments to the ledgers

Loan Servicing Representative (2010 2012)

• Processed all servicing duties for consumer loans, including loan payoffs, processing tax and insurance bills,

and ordering home appraisals for pre-qualified loans

CSA and Commercial Loan Administrator (2009 2010)

• Served as a Customer Service Associate to provide assistance in completing everyday banking transactions

• Served as a Commercial Loan Administrator in the business banking department, helping to carry out daily

routines and provide business customers with service for their commercial loans and accounts

ABC Channel 40 WGGB, Springfield, MA Summer 2008

Production Assistant Intern

• Served as a production assistant under deadline to write, film, and edit sports stories for the evening news

UMass Tennis Camp, Amherst, MA Summers 2004 & 2005

Nike Tennis Camp, Amherst Summers 2007 2009

Instructor

• Coached children from ages 10-16 the rules, techniques, and strategies of tennis

• Managed a court that averaged 6 campers per instructor

EDUCATION

Masters of Business Administration, GPA 3.6 (2014)

Isenberg School of Management, University of Massachusetts, Amherst, MA

Phillip W. Hirsch

400 Flat Hills Road • Amherst, Massachusetts 01002 • 413-***-**** • ********@*****.***

Bachelor of Arts in Communication and Media Studies with Art Minor Specializing in Digital Imaging and

Design (2009)

Goucher College, Baltimore, MD

Honors: Global Citizens Scholarship and Landmark Conference All-Academic athlete

RELATED MBA PROGRAM COURSEWORK

• •

Production Operations Management Information Management

• •

Organizational Strategy & Theory Information Privacy in the Online Marketplace

• •

Financial Analysis & Decisions Accounting for Decision Making

• •

Managerial Accounting & Control Business Data Analysis

• Several Learning Experience Projects including Business Simulations as well as IT and Operations Analyses

• Advanced mathematics including Calculus I, II, and III and Differential Equations

LEADERSHIP AND ACTIVITIES

Goucher College Men’s Soccer Team, Baltimore, MD 2005 2009

Varsity Athlete

• Helped recruit prospective student/athletes for the soccer team

• Mentored younger players on soccer team

Hampden Family Center, Baltimore, MD 2007

Volunteer

• Provided afterschool academic assistance for 1 st – 6th graders

• Helped design and lead activities in art, music, dance, computers, and crafts to keep at-risk students actively

involved

COMPUTER SKILLS

Advanced Microsoft Excel (Charts, Graphs, Formulas) and Word Skills, FMS General Ledger, Adobe Photoshop

& Premier, OSI/Fiserv DNA CORE Banking Platform

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