Customer Service Sales

Christopher Lang

**** ****** *'Ottavio Drive

Joliet, Illinois 60431

Phone: 773-***-****

Email: *********.****@*****.***

QUALIFICATIONS

I have over 20 years of experience successfully selling and managing

all aspects of a multi million dollar home leisure products retail

store in the fiercely competitive Chicagoland market. I believe

success is the result of team building and leadership gained by

educating and sharing my knowledge and experience using role playing

techniques, competitive shopping including brick and mortar retailers

as well as internet based retailers, and utilizing customer feedback

and suggestions to improve performance and reach sales goals. Staying

focused, leading by example, attention to detail and most importantly

meeting and exceeding the expectations of the consumer are the keys to

a successful sale, earning customer loyalty that generates repeat

buyers and referrals.

RELEVANT EXPERIENCE

2008-Present

Store Operations Manager & Swimming Pool related accessories

buyer. Four Seasons of Fun (formerly F.I.M. Stores) Alsip,

New Lenox, and Bloomingdale Illinois I was brought aboard to

lead a sales team and bolster sales as well as having direct

input regarding product purchasing and selection of new

products and product lines. In the face of economic

uncertainty we were able to grow gross sales by 12% over the

previous year's performance by focusing on customer service,

instituting a customer contact follow-up procedure and

product training. Launched a successful internet based

virtual store to sell through excess inventory and slow

moving items which generated $78,000 in gross sales in 8

months. Outsourced deliveries to reduce costs and gain

efficiency in warehouse and delivery operations.

1999-2008

1994-1997

Store Operations Manager, The Great Escape (formerly Pool-A-

Rama) Joliet, Illinois My primary responsibility was to

manage, train and motivate a staff of 20 employees in a

60,000 square foot retail sales center specializing in

aboveground swimming pools, spas, billiard tables, and patio

furniture while aggressively growing the business from $3.8

million dollars in 2004 to over $8 million in 2008. Secondary

responsibilities included subcontracting and managing

swimming pool installations, ordering chemicals and supplies

to keep the store stocked and handling all customer service

issues. I have increased gross sales by double digit growth

for each of the previous years while not allowing overhead

costs to exceed the growth in sales.

1999.

Assistant Service Manager /Service Advisor, Gillespie Pontiac

Chicago, Illinois

I was responsible for sales of service and repair work for a

high volume automobile dealership. Duties included

subcontracting the installation of aftermarket equipment and

repairs, coordinating rental cars for customers and

subcontracting towing for customers vehicles. Improving the

dealership CSI (customer satisfaction index) by more then 50%

was a key accomplishment obtained by providing superior

service and follow up in addition to making sure the vehicle

was repaired correctly and quickly the first time it was

brought in.

1998.

Service Advisor, Romano Pontiac GMC Daytona Beach, Florida

I was responsible for sales of service and repair work for a

high volume automobile dealership. Additional duties included

subcontracting towing, aftermarket product installation and

rental cars for customers.

1991-1994

Salesman, F.I.M. Stores Alsip Illinois

I was responsible for the sales of pools, spas, billiard

tables, patio furniture, Christmas trees and accessories. I

was chosen to manage satellite stores opened for the

Christmas season as well as commercial Christmas tree

installation and decorating. I have a great eye for visual

merchandising and display.

EDUCATION

1994-1996

Bachelor of Arts, Business Management Governors State

University

1992-1994

Associates Degree, Moraine Valley Community College

Contact this candidate