Customer Service Medical

Michelle Zimbelman, Certified Phlebotomist

***********@*****.***

559-***-****

OBJECTIVE

Self motivated, dependable and punctual individual, seeking a Certified Phlebotomist position. Four years experience

working with Psychiatric, Hospice and Geriatric patients. Knowledge of Phlebotomy procedures both in a home care and

outpatient setting. Achieves patient trust through sensitivity and understanding of cultural diversity and individualized

needs. Ability to prioritize and remain focused in high pressure situations. Thrives when working individually or as part of

a team.

EDUCATION/CERTIFICATIONS

California Department of Public Health July 2014 – Present

Certified Phlebotomy Technician I

Certification# CPT69738

National Healthcare Association April 2014 - Present

Certified Phlebotomy Technician

Certification # C8E7R4G3

Gurnick Academy of Medical Arts – Fresno, CA

Certified Phlebotomist February 2014 - April 2014

American Health Care Academy – Fresno, CA

CPR/AED Certified February 2014 - Present

PROFESSIONAL EXPERIENCE

Family Care Medical Clinic – Fresno, CA April 7 - 11, 2014

Student Intern

• Routine venipuncture and specimen collection

• Labeled, centrifuged, and refrigerated specimens as required by test order

• Verification and completion of requisitions, including obtaining accurate billing information and UPIN

• Preparation and packaging of specimens for transport to multiple laboratory sites

• Pulling and filing of patient charts

• Maintained antisepsis and inventory of lab station

In Home Support – Fresno, CA May 2005 - Present

Voluntary Caregiver

• Provide Psychiatric, Hospice & Geriatric care for four patients

• Examine and formulate basic wound care, performing irrigation and antisepsis

• Documentation of medical records and insurance information

• Identify and formulate therapeutic soothing mechanisms in response to patient psychiatric needs

• Administer Insulin, Cortisone & Epinephrine shots; monitor Glucose levels

• Maintain a sanitary and antiseptic living environment, including regular cleaning of specialized medical

equipment

• Assist with ambulation and range of motion, including transferring patients from stationary settings to mobile

settings, working on stabilization

Carrington Pointe Assisted Living Center – Fresno, CA January 1996 - May 1996

Dietary Services- Preparation

• Prepared personalized meal plans for over 100 patients dependent upon specific dietary needs including Diabetic,

Renal and Cardiac patients

• Provided a structured environment, assessing nutritional status, diet history and pertinent objective information

• Constant communication with nurses and staff members

SKILLS SUMMARY

• Over twenty years of customer service experience

• Thorough knowledge of Phlebotomy procedures including Venipuncture via ETS, Syringe & Butterfly methods

• Enhanced experience in Capillary Capture

• Proficient in computer technology and multi-platform software

• Proper usage and maintenance of AV Shunt/Fistula, CVADs & Glucose monitoring equipment

• Trained in collection of PKU and Newborn Screening tests, H. Pylori breath capture tests, and Glucose Tolerance

Test

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