High School Maintenance

Robert Hutchinson

**** ****** ****** *****: 214-***-****)

Irving, TX 75062 Email: *********@*******.***

Professional Experience

**/**** - ******* ***** *****/Verizon Wireless Southlake, TX

. Contract Verizon Wireless Tier 2 Network and System Performance

Support - Troubleshooting and resolution of Remedy tickets

that are escalated from customer

support for the Verizon Wireless network using VZW network tools

08//2013 - 04/2014

. Amazon Inc. Fulfillment Center Associate

06/2012 - 06/2013

. Recovering from major abdominal surgeries - fully recovered

01/2012-05/2012 Telvista Inc. Dallas, TX

. Verizon FIOS Call Center Technical Support Agent - Responsible for

all aspects of phone support and trouble shooting for Verizon FIOS

products.

03/2010-12/2011 Unemployed, Seeking Employment

. Severance income, personal real estate management, Wife had health

issues which have been resolved.

1992 - 2010 Dow Jones & Co., Inc. (The Wall Street Journal)

Dallas/Irving, TX

1995 - 2010 Wall Street Journal Global Classified Advertising Center

Irving, TX

. Desktop support (application/hardware) for WSJ Call Center. Including

Installation and testing of new applications.

. System Administrator and maintenance for Sun Solaris platform servers.

Including various Sparc and Enterprise servers. Add/delete users.

Set up user groups. Set up and administer Disk Suite/Veritas

Clusters.

Set up and verify system backup and restores.

. Database administrator for Wall Street Journal Solaris/Sybase classified

advertising system. Assisted Dow Jones engineering with design and

implementation of classified system including Linux admin and HTML

programming.

. Assisted in installation and network setup of all classified center

systems.

1992 - 1995 Communications/Satellite Ops Wall Street Journal Print

Plant Dallas, TX

. Responsible for earth station operations and communication systems

Maintenance and repairs.

. Repair and maintenance support for news paper presses, labeling and

conveyor systems.

. Component level trouble shooting for all systems.

. Assisted in development of Dow Jones proprietary equipment/systems.

. Desktop/server support including script programming for Unix, IBM and DEC

systems

Previous Triple B Truck Repair (Co-Owner/Manager) Odessa, TX

. Responsible for day to day operations and management of automotive/truck

shop.

. Diesel/Auto mechanic including engine and transmission rebuild.

. Responsible for fleet maintenance and receiving/distribution logistics

for trucking ops.

. Responsible for accounts receivable/payable and payroll.

Education

Hobbs High School Graduate Hobbs, NM

Video Technical Institute Graduate Dallas, TX

. Associates of Science (Electronics Technology)

. Class Valedictorian

. Member Phi Beta Kappa

. Perfect Attendance Award

Skills

. Experience in installation, setup and use of Microsoft applications (i.e.

word, excel, access,

Outlook, etc

. Linux/Unix Admin

. Photoshop

. Business Management Experience

. PC, Server and Peripherals Component Level Troubleshooting

. Experience in all types of hardware installation and implementation

Certifications

. Cisco CCNA

. Sun Solaris Admin

. Veritas

. Sybase Admin

Contact this candidate