Customer Service Sales
Resume:
Kimbry Dodson
Lancaster, Texas **134
Objective:
My career objective is to find long- term employment with a
company that I can grow with professionally. I am a team player with a "
can do " attitude. I'm self motivated and work well without immediate
supervision. I hold true to the clich " what you give is what you get ".
Integrity, timeliness and dedication are the 3 main keys I utilize while
employed. I am committed to doing the best job I can do in any position
that I'm giving and will go the extra mile to get it done. I'm ready to
work and willing learn and always open to new things it leads to growth.
Employment
History
Wal-Mart
Desoto,Tx
2011-2014
Supervisor
While at Wal-Mart I started as a cashier and then moved to customer service
and then worked my way up to supervisor, which consisted of a list of
duties from helping customers to restocking if needed to helping with
returns. And the list continues although demanding I loved every minute of
it.
Encore Payment Systems:
Richardson,Tx
2007-2010
Appointment Setter
This job consisted of outbound calling off of an automatic dialer to
small to medium business owners, setting appointments for our
representative in that area to provide a 15 minute presentation of our
merchant services and credit card processing . Strong communication skills
and sales ability are key factors here to be successful.
Transtech Merchant Group
Plano, Texas
2005-2007
Appointment Setter/ Appointment confirmation
This call center job consisted of setting appointments for merchant
services and credit card processing. It was about the same as Encore
payment systems but just a different name. The same skills applied for the
company. The key is not setting appointments anyone can set an
appointment, but setting a 'Quality appointment' is what's effective. The
business owner has to know why the representative is coming out to their
business and their intentions . Quality is the key
.
NRS (NATIONWIDE RCOVERY SYSTEMS)
Plano, Texas
2003-2004
Collections
NRS was a wonderful company to work for . the main objective was
collections. inbound as well as cold calling. we collected t -mobile and
sprint cell phone bills for current and old customers . i also filed
accounts that were written off and noted the account accordingly. Although
demanding the rewards were worth it.
AT&T & SBC
Dallas, Texas
2004-2005
Collections
This particular job was unique . I was more use to outbound cold calling,
but this gave me an opportunity to experience inbound and outbound calling.
I was collecting on past due balances for phone bills. Even though it was
collections I still had to utilize my customer service skills, gain a
rapport, and collect on the account.
Bank of America (MBNA America)
Richardson, Texas
2002-2004
Customer service/ Telemarketing
This job consisted of inbound and outbound calls Providing balance
transfers and offering new accounts to college students and offering
extended credit limits to existing clients .I had to rebuttal and overcome
the obstacles everyday of a demanding job. There were really no room for
errors . So I had to be focused at all times while I was working.
Sears
Dallas, Texas
2000-2001
Sales, Customer Service
I was in the actual store providing free estimates for home remodeling.
Which included siding, gutters, energy efficient windows, doors etc. I was
also providing customer care to the customers who needed it.
Education
Dallas Can Academy- Graduated 2003
Lancaster High School- 1999-2003
Technical Skills
. Microsoft Office Suite
o PowerPoint
o Word
o Excel
. Ten Key by touch
P.2
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