Customer Service Sales

Bianca Schlender

***** * ****** ** #*** Aurora, Colorado 80016 303-***-****

***********@*****.***

EMPLOYMENT BACKGROUND

**** - ******* ****** *********,

Colorado

Implementation Specialist Lead

Traveled to different cities and trained employees on how to resolve and reconcile

customers billing issues.

Served as point of contact for assigned accounts and worked directly with

customers, external vendors, sales, network and operations to create solutions for

the customer's changing demands.

Administrative duties include the following provided billing analysis that involved

reconciling and clearing variances on business accounts. Organized customer

requests as well as departmental projects.

Prepared weekly and monthly reports on team members performance for

management that consisted of accounts receivable, billing accuracy and contract

renewals.

Sales Order Support Representative

Assisted sales representatives and end user customers with transactions and

inquiries associated to a sale or new activation via inbound calls and electronic

means.

Performed activations, correcting price plans, making decisions regarding

compensation/credit allocated to customer’s account, troubleshooting technical

issues with handsets or services, providing guidance and assistance to sales teams

to complete activations, auditing orders to ensure they comply with business rules,

resolving problems for sales representatives or customer concerns submitted by a

sales representative.

1998-2005 CTDI Inc. Aurora, Colorado

Turnaround Coordinator

Was responsible for the reduction of overdue orders for Qwest in the Wire Line

Division.

Followed-up with customers promptly on day-to-day issues in both the Wire Line

and Wireless Divisions.

Maintained customer contractual requirements.

Inventoried Building (Buying / Transferring of Inventory between company

locations.)

Resolved customer issues in a timely manner.

Provided daily and weekly reporting of program progress to customer.

Programmed cell phones when working in the Wireless Division.

Supervised a team of 8 people in the Wireless Division

Performed other duties in shipping, receiving, picking orders, quality assurance,

purchasing, and inventory control while working in both the Wire Line and

Wireless Divisions of CTDI

SUMMARY OF QUALIFICATIONS:

Windows, Excel, Word, Power Point

Strong Customer Service Skills

Excellent time management, communication and organizational skills

10-Key

Professional with 10+ years’ experience

EDUCATION

Associates Degree of Applied Science Criminal Justice Aurora Community College 2010

- References Will Be Provided Upon Request –

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