Customer Service Representative

Sydney Hood

ADDRESS . XXX-XXX-XXXX

*************@*****.***

SUMMARY OF QUALIFICATIONS

A highly-organized, detail-oriented professional experienced in working as

part of a team with proven ability to oversee, prioritize, and complete

projects. Independent, dedicated and self-motivated, with strong

interpersonal and communication skills focused on growing positive

relationships. Strong background in project management, organization, and

customer service.

PROFESSIONAL SKILLS

Customer Service Representative

. Peak Fitness receptionist

o Completed day-to-day tasks to include front desk reception,

registering new clients, and often times working independently

without the presence of management.

HEALTH SERVICES MANAGER

I obtained the rank of Staff Sergeant while serving a 6 year enlistment in

the United States Air Force and separated under honorable conditions.

Numerous duties were accomplished during this enlistment period and are as

follows:

. Release of Information

o Cleared medical record copy request backlog and reduced

turnaround time from 30 to 15 days.

o Trained new staff members on release of information by

demonstrating how to maximize workflow process.

. Outpatient records technician

o Safeguarded and maintained 9K records by filing treatment notes,

transferring records, and ensuring availability for clinic

providers

. Central Appointment Line Clerk

o Supported the appointment booking process by fielding 3K

telephone consults and over 24K appointments annually.

. Information Systems technician

o Provided support for the local area network incorporating eight

servers and 400 personal computers

o Processed/prioritized customer work order requests.

o Ensured optimal customer satisfaction by delivering technical

hardware/software expertise to 17 clinical areas.

. Exceptional Family Member Program representative

o Assisted special needs program by conducting several Family

Member Relocation Center briefings.

. Medical Evaluations Board Clerk

o Tracked and routed Medical Evaluation Boards for the 7th Bomb

Wing at Dyess AFB.

o Ensured numerous patient cases were routed to the Air Force

Personnel Center in a timely manner. Efforts improved Dyess

clinic submission rate reducing delay in patient care.

. Resource Management office

o Returned over $245K back into the clinic while serving as the

third party collections program representative.

o Prepared billing documentation for legal to charge third parties

for beneficiary injury related encounters. Worked diligently to

return over $8K back into the clinic.

EMPLOYMENT HISTORY

UNITED STATES AIR FORCE 10/2008 - present

Health Services Manager

PEAK FITNESS 3/2007 - 8/2008

Front Desk check in/Cashier

education

Ashford University (Anticipated graduation 2016)

Bachelors in Business Administration

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