Customer Service Administrative Assistant

Svetlana G Chelnokova

**** ****** **** **. *** **, North Port, Fl 34288

Phone: 941-***-****

E-mail: *****************@*****.***

Objective

To secure a position in the organization that offers challenge and opportunity for my career development and at the same time serve the

organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and

employee satisfaction services with in a positive team environment.

Skills

• Outstanding communication and customer service skills

• Adept with Microsoft Office (Microsoft Word, Excel, Access, and Power Point)

• Fluent in Russian and Ukrainian

• Capable of managing complex tasks

• Ability to adapt quickly to new environments

• Careful, orderly, and detail oriented

Certifications

Notary Public (Exp. Apr. 2015)

Education

Bachelors in Science Degree Applied Science/General Business (Currently Pursuing)

Associates in Science Degree Business Administration/Marketing (05/09/2009)

Experience

Universal North America (Temporary Position) (101 Paramount Drive, STE 220., Sarasota Fl. 34232)

Administrative Assistant - Claims (08/08/2014 - )

• Assisting the claims staff and management with the day-to-day operations of the processing and adjusting of 1st and 3rd party claims

• Responsible for various unit/office administrative and/or technical support functions within a team environment

• Maintaining and updating claim files within the Universal claim system and performing required claim office support functions

• Assisting claim representatives with written and oral customer communications, contents loss evaluation through XactContents and file

resolution

• Transcribing letters, memos, statements and interviews from prerecorded sources; sort, match and distribute incoming mail/faxes

• Communicating clearly and professionally with customers by telephone and/or written correspondence regarding all aspects of the

claims process

• Assigning new claims to the appropriate claims handler and directing customer calls to the correct persons

Bank of America (1785 S. McCall Rd., Englewood Fl. 34223)

(1290 N. Washington Blvd., Sarasota Fl. 34237)

Senior Teller (08/10/2009 – 02/14/2014)

Responsibilities:

Building customer confidence and trust based on established policies and procedures

•

Building and deepening relationships by identifying customer needs and referring the appropriate products and services

•

Processing transactions accurately and efficiently

•

Treat every customer as a guest by following the standards for professional customer treatment

•

Teller Cash Dispenser owner, responsible for weekly auditing and filling

•

Back up T.O.S. (Teller Operations Specialist, Teller Manager)

•

Proof champion, responsible for checking proof work and scanning it

•

Providing account servicing and maintenance, address changes, notaries, processing check orders, ordering debit cards

•

Lobby leading, greeting customers when they walk in referring to the appropriate associates

•

Vault owner, responsible for distributing cash among tellers throughout the day, responsible for cash shipments in and out of the

•

Banking Center

Madisons (1441 Tamiami Tr., Port Charlotte, Fl. 33948)

Server (02/20/2009 – 06/28/2009)

Responsibilities:

• Providing fast, personalized, and efficient service by making all guests feel special and being a team player

• Offering menu suggestions and delivering attractive, great tasting food to ensure 100% guest delight

• Providing each guest with a genuine dining experience

Hollister (1441 Tamiami Tr., Port Charlotte, Fl. 33948)

Impact (08/22/2008 – 03/14/2009)

Responsibilities:

• Providing excellent customer service by answering questions and directing customers to the right product based on need

• Ensuring proper stocking of merchandise on the sales floor

• Perfecting display on daily basis

Chili’s (1471 Tamiami Tr., Port Charlotte, Fl. 33948)

Server (08/05/2007 – 01/31/2009)

Responsibilities:

• Greeting guests at their tables and keeping them comfortable while they wait

• Providing efficient service by guiding guests through menus

• Suggestively selling drinks, appetizers, entrees, and deserts

Awards

• South Florida Region “3Q10 The Pride Professional Teller Award” For outstanding performance and rank in the top 2% at Bank

of America.

• Silver Award for Third Quarter Performance and Weighted Score of 8.90 (Bank of America).

• Bronze Award for Leadership as an Asset Team Leader as well as Leadership and Performance overall on the Teller Line (Bank

of America).

Contact this candidate