Customer Service Security

Thomas J Harris

***** * ****** ****** • Goodyear, AZ 85338 • 480-***-**** • acf9ps@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Possesses thorough understanding of secure LAN/WAN network architecture, TCP/IP, VPN, Windows 7

Enterprise environments, web design technologies, and IT Project Management methodologies.

Proven customer service and incident management skills acquired from several years of professional

experience in customer service-oriented and law enforcement agencies.

Recognized as a team leader who is self-motivated, flexible, accountable, and always ready to learn.

TECHNICAL EXPERTISE

Configure and troubleshoot operation and routing on Cisco devices.

Implement an IP address scheme and IP services to meet network requirements.

Identify and mitigate security threats through implementation of Cisco IOS network security.

Configure, verify, and troubleshoot switch with VLAN's and inter-switch communications.

Install, deploy, and configure Windows 7.

Configure network connectivity, mobile computing, and access to resources within a Windows 7

enterprise environment.

Skilled in various web design technologies including HTML, XHTML, XML, CSS, and web design

software applications. Proficient in programming applications Java, JavaScript and VB.Net.

Experienced with VMWare Workstation, Oracle VM VirtualBox, Cisco ADM-IDM, ASA routers, and

CCP.

TECHNICAL CERTIFICATIONS

CCNA

CCNA SECURITY

MCTS

CompTia Security+

CompTia Project+

CIW v5 Database Design Specialist

PROFESSIONAL EXPERIENCE

AZ Department of Corrections Phoenix, AZ

Correctional Officer II May 2007 - Present

Coldwell Banker, DPR, Blue Sky Realty Goodyear, AZ

Realtor April 2004 - 2010

AZ Department of Corrections Phoenix, AZ

Correctional Officer III May 2003 - 2004

Correctional Officer II June 2000 - 2003

EDUCATION AND TRAINING

Western Governors University August 2014 – August 2015

Master of Science, Information Security and Assurance

December 2012 - May 2014

Western Governors University

Bachelor of Science, IT - Security Emphasis

February 2011 - August 2012

Rio Salado College

Associate in Applied Science - Computer

Technology with Distinction

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