Customer Service Manager

Personal details

Name: Aashish Dahal

Address: ** ****** ******, *******, *** of Plenty

Phone: 027*******

Mobile: 027*******

Email:****************@*******.***

Personal statement

A highly motivated, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy environment. Hardworking with excellent attendance and punctuality records who can equally well alone or as part of team. Can communicate effectively with people of diverse backgrounds and would be asset to any employer who respects loyalty and responsibility. keen to find a challenging position within ambitious employer where I will be able to continue my work experience and develop my abilities.

Relevant skills and experience

Communication skills

• Excellent communication skills, able to put views across confidently and assist better team

relationships.

• Strong skills in helping others with problem solving in both work and non-work situations.

• Guided and directed team members as a team leader through out the picking season of kiwifruit.

• Able to communicate well in writing.

Organisational ability

• Strong attention to detail and ability to help others improve their performance.

• Effective in delegating tasks and making sure they are done well.

KEY SKILLS AND COMPETENCIES

• Able to handle complex calls and situations.

• Demonstrating empathy and understanding when talking to customers.

• Able to deal with irate, abusive and irate callers.

• A proven track record of handling high volume calls.

• Excellent listening and problem solving skills.

• Excellent communication skills and telephone manner.

• Good keyboard skills and knowledge of customer service principles & practices.

• Proficiency in the troubleshooting and resolution of all client queries.

• Good problem solving skills along with the ability to maintain calm under pressure.

•Basic understanding of PC hardware set-up and configuration.

• A methodical and structured approach to problem solving.

Work Experience

Cambium Group Limited ( 2014 May - Present) Full time

Duties:

• Putting the invoice to the pack house

• Time keeping for the hours worked by the workers

• Training the new workers about the jobs in orchard

• Solving the queries in the workplace

• Make sure all the papers work done properly such as employment contract, ird form, and the visas and the passport photocopy of the overseas workers/ birth certificate of photo id for the kiwi citizens

• Make sure all are aware and well known about Health and Safety and the hazard which occurs in work field

Everest Workforce Limited ( January 2013-April 2014) Full time

• Team leader for the picking seasons to thee Aspen Horticulture site for 2014 season.

• General orchard worker

Concur IT ( June 2013- November 2013) Part time

• Installing, diagnosing, repairing, maintaining, and upgrading all hardware

• Accurately document instances of hardware failure, repair, installation, and removal.

• Support development and implementation of new computer projects and new hardware installations

• Dealing effective with the customers

Academic Qualifications

• National Diploma in Computing ( level 5) Hardware and Networking

New Zealand School of education 2011-2012

• Higher Secondary Education Physical Science

Nepal Police Higher Secondary School 2008-2010

• School leaving Certificate Mathematics

North Point Secondary School 2008

References

Tim Maunsell ( Manager of Eastpack Eko) 027*******

Joy ( Director of Cambium Group Limited) 027*******

Brett (Director of Aspen Horticulure Limited) 027488506

Sagun Upreti (Director of Concur IT) 021*******

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