Customer Service Office Staff

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Shirley May Bongco

** *. ***** **. *******, Cavite City

Mobile #: 092********

Home phone # : (046-*******

Email Address: ********@*****.***

Career Objective

To be able to practice my field of expertise in an organization where

I could perform my proficiency, establish harmonious relationship with

other people and develop self-worth on any task assign to me.

Personal Information

Date of Birth : April 23, 1983

Weight : 120 lbs

Height: 5'2"

Civil Status: Single

Religion: Protestant

SSS no. : 33-6642634-1

Educational Attainment

University of Perpetual Help DALTA System

Las Pinas City

Bachelor of Science in Nursing

2004 - 2008

San Sebastian College Recoletos

Cavite City

Associate in Computer Technology

1999 - 2001

Professional Experience

> Patient Care Advocate (Research and Correspondence)

Medical Account U.S based

West Contact Solutions

(August 15, 2011- July 12, 2014)

~ Provide comprehensive and quality customer care at all times

~ Provide appropriate and accurate responses to customer queries

> Customer Service Associate

Travel and Hospitality Account U.S based

Aegis Peoplesupport

(June 10, 2008 - June 10, 2011)

~ Provide comprehensive and quality customer care at all times

~ Provide appropriate and accurate responses to customer queries

~ Apply technical knowledge and procedures when servicing customer queries

~ Book hotel, rental car, activities, and domestic and international ticket

reservations for various corporate clients.

~ Thorough knowledge of reservation systems and transactions processing.

~ Strong customer service skills, with the ability to diffuse difficult

situations.

~ Create bundled packages

~ Respond to customer service requests and assist travelers with all needs.

~ Assist customers in booking, changing, and cancelling a reservation

~ Re-accommodate passengers on a new schedule during flight disruption

because of weather condition, technical problem or other reason

~ Answer queries about baggage policy, meal requests, seat assignment, how

to print boarding pass, do the online check-in, and supporting documents to

bring upon check-in

~ Reissue ticket

> Office Staff ( Data Encoder )

House Research and development

Cavite Eco-Zone, Rosario, Cavite

(June 11, 2001 - June 3, 2003 )

~ Provide structural plans for production

~ Design the structural framing of the house

~ Encodes data on the computer

Highlights

> Computer literate (MS word, PowerPoint presentation, MS Excel )

> Good communication, interpersonal and human relations skills

> Good work ethics

> Well disciplined, organized, and has strong sense for details

Character References are available upon request.

I hereby certify that the above-mentioned information is true and correct

to the best of my knowledge.

Shirley May C. Bongco

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