QA_8 Years_ISTQB
Resume:
Samanuru Chakravarthy
Cell: +1-732-***-****
Email: *********@*****.***
Senior QA Analyst
Agile Specialist People Skills
. Dynamic, results-oriented, ISTQB - ISEB, SCRUM Fundamentals Certified
QA Analyst with over 8 years experience in Software Quality Assurance
and Testing in different environments and platforms with expertise
knowledge of domains - U.S Energy & Utilities industry, CRM,
Healthcare and its operations
. Well versed with various software development methodologies -
Waterfall, Agile, BDD, TDD, Iterative and Scrum. Possess project work
experience in Waterfall, V-Model, Iterative, Requirement based
Collaborative Agile Methodology
. In depth knowledge of Software Testing life cycle. Involved in
Functional testing, Integration testing, System testing, Backend
testing, and User Acceptance testing for Client Server as well as
windows based applications
. Experience in Functionality testing, Database Testing, GUI testing,
System testing, Ad-hoc testing, Regression testing, E2E testing and
Automation testing
. Extensive experience in reviewing Business Requirement Documents,
Software Requirement Documents and preparing Test Cases, Test scripts
and Execution
. Involved in Functional testing, Web services testing, Regression
testing, Backend database testing
. Expertise in Quality/Defect Management tools like HP's Quality
Center/ALM, JIRA, Microsoft TFS
. Exposure to Automation testing using HP's QTP/UFT 11.5
. Good Knowledge and implementation experience in Test Plan/Test
Strategy/Test Estimates and Test Metrics
. Good interpersonal skills, commitment, result oriented, team
leadership, hard working with a quest and zeal to learn new
technologies and undertake challenging tasks
SUMMARY OF SKILLS:
Test Management / Automation Tools : HP's Quality Center/ALM,
HP's QTP / UFT, Bugzilla, JIRA
Programming Languages : VB Script, SQL, PL/SQL, HTML, XML
Configuration Management Tools : Microsoft Visual Source Safe,
Microsoft Team Foundation server
Database Technologies : Oracle 11i/10g, MS-SQL Server 2000/2005
Web Server Technologies : IIS, Web Sphere
Database Utilities : SQL Developer, SQL Plus
Development Framework/Tools : Microsoft .NET, Visual Studio 2005,
JDK, J2SDK
Scripting Languages : VBScript, Python, Unix Shell
Scripting
Operating Systems : Windows XP/NT/2000/Vista/7/8,
UNIX and Linux
Utilities : Share Point Portal, Microsoft Visio,
SQL Server Management Studio,
MS Web Services Studio, Red Gate, VSS,
Oracle SQL Developer, SOAP UI, SSIS,
Putty, Toad and TOra
MAJOR PROJECTS:
Client: Direct Energy, Montebello, NY
Project: Discovery 4.0
Role: Senior QA Analyst
AUG 2013 - SEP 2014
Discovery is an existing enterprise software platform - which utilizes the
.NET framework - that is/will be implementing the customer journey from
Enrollment till the customer drops off from the services. The goal of
Discovery - GATEWAY ENERGY SERVICES is to facilitate the achievement of the
highest level of Customer satisfaction and value addition to business by
adhering to on the fly change requests from End user and business
perspective. Each one of the Change Request is considered as a project.
Deals with Sibling and Relative accounts for commodities ELECTRIC and GAS
and serves both DOMESTIC and RESIDENTIAL customers. The objectives include:
. Redesigned user interface to improve Usability, Ease of Use for the
Customer Service and performance of the application
. Continuous implementation of Change Requests on approval from Business
and Clients that adds value to End User and Business
. On the fly changes to Discovery and verification of backend
verification in the database
Discovery - GATEWAY ENERGY SERVICES interface consist of modules -
Enrolment, Rate plan maintenance, Account plan maintenance, EDI and Non-EDI
transactions, Collections, ECHO, Configuration Maintenance, Other Gateway
Energy services
Responsibilities:
. Collaborate with systems developers, business analyst and product
owners to provide Quality Assurance Agile practices
. Participate in sprint planning and executing test cases against
incremental builds to better access project needs on a bi-weekly
basis
. Responsible for analyzing technical specifications, creating test
plans, designing test harnesses and test cases.
. Execute manual testing (exploratory, adhoc, functional,
intergration, compatibility, database and regression test) on
Discovery web based Customer Information System application
. Involved in Web Services Testing and experience invoking and
validating web services using the SoapUl
. Involved in extensive DATA validation using SQL queries and back-
end testing
. Create and process data driven customer applications into customer
accounts that exercise real world scenarios for Discovery
applications
. Act as point of contact for defect management during defect triage
to resolve issues and bugs found during testing phase
Client: Direct Energy, Houston, TX
Project: Enrollment EP 2.0
Role: Senior QA Analyst
APR 2012 - AUG 2013
EP 2.0 (Enrollments) is a new enterprise software platform - which utilizes
the .NET framework - that is/will be implementing the Enrollment Workflow
System applications for client. The goal of EP 2.0 is to facilitate the
achievement of the highest level of Customer satisfaction by adhering to
the below objectives:
. Redesigned user interface to improve gross sales as well as gross-to-
net ratio
. Consolidation of all online TX Postpaid enrollment journeys (DE, CPL,
WTU, FCP) for reduced cost of future updates
Rebuild of enrollment
process
. Inline payment (deposit and prepaid) to increase conversion/completion
rates
. Integration with GEP for lower cost pricing management
The EP 2.0 interface will consist of modules - Select Your Plan, Customer
Information, Account Information, Billing Information and Confirmation
pages respectively. This system communicates with various systems like
Experian - A credit check engine, Online Account Manager (OAM), Just Pay
It, FIS, GEP Rate Tool, Other client services.
This system allows customer self enrolment functionality and
comprehensive risk/trend analysis, which will provide client with the
capability to improve gross sales as well as gross-to-net ratio, minimize
cost of future updates, Usability, Ease of Use.
Responsibilities:
. Coordinated with developers, Business Analysts, Domain Experts and
project managers to build test cases and scenarios
. To Support Client Team during Production issues and System Outages and
resolve the issues in Pre-Production and Production
. Attending Daily Scrum Call, Business reviews and walkthroughs along
with End users to apprehend the various business-critical flows
. Involve in review of Test Case design, tracking Test scripts execution
and defect tracking in Quality Centre/ALM.
. Involved in Automation Testing during functional regression phase
using HP's QTP
. Status report preparation and sharing the testing status for releases
on a regular basis with the client to communicate the progress of
quality assurance phase across releases.
. Performed Database Testing using SQL for accuracy of data in backend
while adding, updating data in the front end
. Participated in walkthroughs meetings,Project status meetings,
Requirement analysis and various other project presentations
Client: Direct Energy, Houston, TX
Project: Online Account Manager OAM 2.0
Role: Senior QA Analyst
AUG 2011 - MAR 2012
The client currently has multiple Online Account Management (OAM) systems
active across its brands and has the potential of increasing this
divergence over the coming years. Each of these environments contains dated
material and has not had a significant upgrade in a number of years.
The various OAM's across Direct Energy also relay on unconnected Customer
Information System's to provide the data they need to service their
customers.
The discontent between brands located across differing regions, the use of
multiple CIS systems and the lack of a concerted update has left the
Customers of direct Energy with disparate experiences across their online
services as well as a lack of functionality that they expect in today's
connected world.
To enhance this situation Direct Energy will be moving forward with a
single OAM concept. This concept will rely on the following principles:
. Single Registration\Login for customers regardless of brand
. Common middleware to facilitate data use from multiple CIS's
. Common design across brands
. Upgraded, Modernized user interface
I was involved in the maintenance phase of the project prior to redesign
and also took major active part in redesigning the application which
enormously had increased its Performance and is easily configurable.
Responsibilities:
. Involved in Backend Testing by checking for compatibility between Source
and Target database, compare the two databases, cross-check number of
rows in both source and target databases, update the source data and
cross verify the change reflected in target
. Worked with data validation, constraints, source to target row counts
. Involved in minor, major enhancements and bug fixing for the web services
application using vb.net, ADO.Net.
. Involved in tracking task status, monitoring and facilitating high
quality of deliverables thereby ensuring process adherence with Client
time lines.
. Involved in automation testing during Regression as per client's
suggestion and added value to project and business in terms of saving
manual effort and cost.
Client: United Health Care, Houston, TX
Role: Senior QA Analyst
SEP 2010 - AUG 2011
United Health Care is one of the nation's largest consumer health
organizations, offering individuals, employers and Medicare beneficiaries a
variety of consumer-driven health care and insurance products. Specialty
operations include behavioral health, dental and vision, life insurance,
and complete pharmacy and medical management through its wholly owned
subsidiary, Prescription Solutions. Common Portal is a web application; it
provides members & providers information, eligibility, benefits, claims,
health programs, doctor Information, prescription Information online.
Responsibilities:
. Involved in developing detailed Testing Strategy for the entire
application and developed various test cases.
. Involved in Functional, Integration, System, Regression testing
. Tested application manually and used Quality center for test
management and report generation.
. Responsible for configuring Member, Group, Claims and Provider related
data and running the corresponding interfaces as part of test data set
up
. Developed SQL queries to perform Backend testing
. Responsible for analyzing technical specifications, creating test
plans, designing test harnesses and test cases.
. Involved in tracking defects using Quality Center/JIRA
Client: CVS Caremark, Houston, TX
Project: Salesforce.com
Role: QA Analyst
APR 2010 - AUG 2010
CVS Caremark - fully integrated pharmacy health care company in the US. The
"Salesforce.com application" is a fully functional CRM system, focused on
Salesforce Automation (SFA) capabilities. The Customer Relationship
Management (CRM) processes detail the lifecycle of a CVS Caremark client
and how cross-functional teams, records and data interact within the
system. The processes are enabled by salesforce.com CRM with outside system
and function integration.
Responsibilities:
. Prepared and executed Test Cases manually according to the BRD,
Technical Specification, Functional Design and Use Case documents,
identifying application's functionality, test requirements and
coverage
. Performed regression testing against the various builds of the
application
. Wrote SQL queries and tested front end developed data in the databases
. Interfaced with developers to resolve technical issues and
investigated software faults
. Prepared RTM Document to ensure that all the requirements had
sufficient coverage for through testing
. Defects were tracked, reviewed, analyzed and reported using Quality
Center
Client: KSTDC, INDIA
Project: Hampi360.com
Role: Software Testing Engineer
APR 2009 - MAR 2010
This project deals with Exploring Hampi, Itinerary Planning, Information
about Hampi, Information about places to visit in and around Hampi,
Information about Best Tourism package deals, Pictures of Hampi, Travel
Desk Linking, Information about cost Estimation for the Trip, Facility for
the tourists to download Travel guide, Guide maps, Distance charts. Also,
The Galleries section contains freebies like wallpapers, screen savers and
post cards. Apart from these information, GIS part is also integrated with
Maps, Distance measurement on the map as per user desired destination,
facility to download maps. This application has been provided with online
chat facility with the Travel Desk.
Responsibilities:
. Understanding the end to end functionality of the Application by going
through and analyzing BRD
. Involved in designing of test cases, test case review, test execution
. Manually tested the functionality of different screens by performing
functionality testing, regression, retesting, UI testing.
. Finding the defects & preparation of Bug Report.
. Summarize the defects, preparing RTM and lessons learnt document at
the end of the project
Client: NMPT, INDIA
Project: Web GIS Estate Management System
Role: Software Testing Engineer
FEB 2008 - MAR 2009
Web based GIS Estate Management System, which integrates day-to-day
activities of Estate Department and allows external agencies to get related
information on the estate matters. Web application displays an interactive
GIS thematic map of NMPT. This system includes Loading of Port Map and
Management Information System and Map Activities, Reports. We used Geo
server for display Map and other Map Activities.
Management Information System Includes Retrieval of information on estate
matters, display information about long-term leases online lease
application processing, Allocation and Vacating NMPT Land, Alerts for Lease
period completion.
Responsibilities:
. Preliminary discussions of the project with the core team.
. Authoring test cases according to functional requirements and design
specifications of the application.
. Execution of test cases, evaluating test results and maintenance of
new and fixed bugs.
. Involved in Functional, Integration, System, UI, Retesting, Regression
& UAT.
. Defects were tracked, reviewed, analyzed and reported by preparing Bug
Summary Reports
Client: SCRailways, INDIA
Project: Disaster Management System
Role: Software Testing Engineer
APR 2007 - JAN 2008
GIS based mapping of features Railway Track, Road Network, Railway
Structures such as Railway Stations, Level Crossings, Rail Affecting Tanks,
Road over Bridges, Road under Bridges and Analysis of these structures
covering a length of 972 track kilometers. Also the user can get the
details of highlighting of shortest path & also shortest distance displayed
on screen from user specific 'From' & 'To' points in case of Emergencies.
Also this application enables the user with on screen display of latitudes
and longitudes at any point on the screen.
Responsibilities:
. Preparing and documenting the test cases based on SRS
. Involved in Functionality, System, Integration, Adhoc & GUI testing
. Test cases were prepared and executed manually
. Defect tracking and management
. Involved in Regression testing and UAT
. Involved in status meeting with team members on daily basis
Client: ITPL, INDIA
Project: Employee Payroll System
Role: Software Testing Engineer
APR 2006 - MAR 2007
This system is used for data storage and retrieval of employee Payroll,
Training and Performance. Involved in developing the database structure for
45 employees where one could do data addition, removal, modification and
retrieve, manipulate various MIS reports. This System handles information
about Employee's Appointment, skills, qualification, training, department,
tasks assigned to him and his Monthly Performance. Payroll (Pay slip &
Attendance status) was also maintained in brief.
Responsibilities:
. Assisted in Test Case Design, execution, reporting and validating
bugs/defects
. Developed Functional / GUI Test Cases & Procedures, based on
requirements specifications and Business logic
. Involved in Black Box, Functional, Database testing and Regression
testing
. Analyzed User Requirements attended Change Request meetings to
document changes.
. Involved in User Acceptance Testing by coordinating with Client.
. Interacted with Dev team in resolving bugs/defects.
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