Customer Management

RUBY TULI

Address: H-**/**, *st

Floor, Malviya Nagar, New

Delhi 110017

Mobile: 981*******

Email:

**********@*****.***

OBJECTIVE

To acquire a suitable position in banking sectors, where I can use Banking,

Relationship & Operations Management, and Customer care and team handling

skills could make a meaningful contribution to the mutual success of the

organization and myself.

PROFESSIONAL PROFILE

I am an enthusiastic and dedicated professional with extensive experience

across all areas of collection management. An exceptional leader who is

able to develop and motivate others to achieve targets, I can demonstrate a

strong ability to manage projects from conception through to successful

completion. A proactive individual with a logical approach to challenges, I

perform effectively even within a highly pressurized working environment.

EXPERIENCE

. As receptions. Dr. Nakra's clinic from 2001 to 2003.

. As admin in Vais tols and dies from 2004 to 2006

. Working as Team Leader in Cell Page Communication from 2007

. Barclay's bank pil collection's 2007 to 2014.

. Hsbc bank pil and card collection's 2010 to 2014

. Handling BKT calling for personal loans and card (0-3)

. Monitoring safe custody team and ensuring that all Queries,

Complaints, and instructions are responded

to the utmost satisfaction of both Customer and as to server and

resolve the query raused by them and providing speedy and optimum

resolution.

. To ensure optimum use of resources (people/infrastructure) for

consistent and error free service management.

. Monitoring of high value cases allocated and maintaining effective

reporting system.

. Ensure handling of cases of cases to legal dept. for filing civil

cases.

. Negotiation with the customer on the disputed and junk cases.

. Ensure adjustment of waivers for settlement cases.

. Monitioring Tele-Calling for achievement of targets.

EDUCATIONAL QUALIFICATION

Education University Year

Bachelors of commerce Sikkim university 2011

12th National open 2003

school

10th National open 2001

school

ADDITIONAL QUALIFICATION

. DRA Examination Qualified -2010 Year

. ETTP (External tele collections training program-2013 & 2014

. Basic knowledge of MS Office &Excel.

. E-mail outlook

INTERESTS

Meeting people, listening music, Reading books

PERSONALS DETAILS

Father's Name : Late Sh. Surjeet Kumar Tuli

Date of birth : 29th Aug 1983

Languages : English, Hindi & Punjabi

Gender : Female

Ruby Tuli

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