Customer Service /Quality Assurance/Computer Technician
Resume:
WAYNE CONRAD RUPASINGHE
Pflugerville, TX 78660
*****.**********@*****.***
PROFILE
A highly organized Computer Network Administrator with significant expertise in quality
assurance, troubleshooting computer system hardware and software, and testing. Extensive
experience with manufacturing, telecommunication, and data analysis. Enjoys introducing fresh
ideas and implementing new technologies to address and resolve client concerns. Built cohesive
relationships with executive and project management. Effective communicator, patient listener,
works well individually or on a team. Major strengths include technical proficiency, tenacity, and
excelling in a detail-oriented deadline-driven work environment.
Platforms and Tools
OPERATING SYSTEMS: Novell,AS-400,RS 6000,WANG VS,IBM 9370,Windows XP,
Windows Server 2008 Server 2003, Windows 7, Windows 8,Windows Server 2008 R2,
Windows Server 2012,
DATABASES: Access, SQL
SOFTWARE: Word, Excel, Crystal Reports
GRAPHICS : Flash, Photoshop
LANGUAGES : Visual Basic .Net, Java Script, CSS, XML, DHTML
SUMMARY OF QUALIFICATIONS
Certified: A+, Network+, CCENT, CCNA (Protocols RIP, RIPv2, EIGRP, OSPF, BGP)
(Knowledge of Access Control Lists (ACL), IPv6, WDS, WSUS)
• 12+ years experience in Programming
• Managed projects
• 4 years Systems Analysis
• 4 years Data Base Design
• 3 years VB .Net Programming
• 5 years Data Entry
PROFESSIONAL EXPERIENCE
Debug Technician/Production Specialist Flextronics for Aerotek, Austin, Texas 2010 - 2014
• Worked Testing and Troubleshooting Computers
• Performed Quality Assurance on production
• Assembled custom computers in accordance with client specifications utilizing specialized
tools including processor fixtures, memory insertion tools, calibrated torque tools, etc.
WAYNE CONRAD RUPASINGHE page 2
Customer Service Executive
Hong Kong and Shanghai Banking Corp., Colombo, Sri Lanka 2007- 2008
• Opening and closing accounts for UK customers
• Developed and presented proposals for system quality
improvements
Data Analyst Sri Lanka Family Planning Association, Colombo, Sri Lanka 2002 – 2007
EU United Nations
Foundation for Human Development
• Analyzed and prepared tabulated data for Senior Management
Computer Programmer
Nippon Colombo Trading Enterprises, Colombo, Sri Lanka 1999 – 2001
• Performed hardware maintenance and installed software
development upgrades
• Data Base Administrator
• Created and maintained a Database System
Computer Programmer
Thinet Intl. for E. El Dukair Establishment, Riyadh, Saudi Arabia 1995 - 1997
Developed a Bio-Medical Maintenance System for Hospitals.
EDUCATION and TRAINING
DIPLOMA, Computer Systems Design National Institute of Business Management
Colombo, Sri Lanka
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