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Customer Service Manager

Location:
Richmond, VA
Posted:
October 06, 2014

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Resume:

Daniel Baptiste

Branch Manager - CarGroup Holdings LLC T/B Webuyanycar.com

Brooklyn, NY

acf995@r.postjobfree.com - 347-***-****

To obtain a position as manager trainee, or customer service representative, where my experience,

educational

Background, coupled with skills and hard working ability, can be utilized as an

asset to the benefit of your company or organization.

WORK EXPERIENCE

Inside sales professional

SLEEPY'S, LLC - Brooklyn, NY - 2014 to Present

Responsibilities

Assist customers selecting the right mattress and sleeping accessories that fit their needs.

Provide courteous, knowledgeable and professional services to our guests at the showroom in a regular basis.

IST auditing the showroom in daily bssis.

Accomplishments

Meeting consistently the weekly sales goals, and go above and beyond in the district.

Building new relationship with new customers in some communities, while maintaining a good relationship

with existing ones.

Skills Used

Price negotiations, listening and communication skills. Computer windows, notably Microsoft Office like

outlook.

Branch Manager

CarGroup Holdings LLC T/B Webuyanycar.com - October 2013 to Present

Monitor local car sales trends that could potentially change branch financial outlook

• Demonstrated full understand of used cars appraisals

• Cost control measures, P&L statements and overall branch profitability

• Assure long term customer relationships to increase return business

• Propagates solid business acumen during negotiations maximizing profitability

Inventory and Pricing Department Manager for AA

PETCO ANIMAL SUPPLIES INC - September 2009 to October 2013

volume Petco store

● Responsible for pricing accuracy, reduce inventory shrinkage, loss prevention, using company Polaris

system. Contribute to marketing efforts that impact our sales volume

● Manage store inventory level and report directly to the General Manager ● Supervise and train large staff

of associates help develop new skills by working closely with ● Provide professional and courteous customer

service

Inventory Manager

WIS INTERNATIONAL, INC - 2007 to 2009

Managed the inventory process at different retail stores or warehouse

● Managed, recruited and trained a team of inventory counters

● Established and maintained effective business relationships with customers

● Reviewed and analyzed service levels on a continuous basis

Area Manager

RGIS LLC - 2005 to 2007

Managed team composed of 50 auditors for inventory purposes

● Supervised team leaders during inventories, as well as auditors at inventory

Conducted PIV and PIC for upcoming inventories that were assigned to our

office

● Office duties such as answering phones, mailing and filing

Account Manager

XEROX INC - 2005 to 2005

Managed accounts from two territories

● Sold office products and equipments to businesses or profit and non-profit

organizations

● High technology equipments designed to simplify the work load

● Made presentations to business owners and administrators

● Made phone calls to prospective customers by offering new products and kept a good relationship with

current and existing customers

EDUCATION

Bachelor's in Business Management

BARUCH COLLEGE

2004

Diploma in General

GEORGE W. WINGATE HIGH SCHOOL

2001

ADDITIONAL INFORMATION

SKILLS / LANGUAGE

● Computer Literate - Microsoft Windows / XP; Word; Excel; PowerPoint; Outlook

● Leadership ability, strong organizational, customer service, assertive

● Fluent in French.

Daniel Baptiste

945 East 26 Street - Apt. 2B

Brooklyn, New York 11210

Home: 347-***-**** ● Cell: 347-***-****

acf995@r.postjobfree.com

Sincerely,

Daniel Baptiste



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