Customer Service High School

Catrina Gary

Las Vegas, NV

**********@*****.*** - 702-***-****

WORK EXPERIENCE

Medical Office Assistant Volunteer

Volunteers in Medicine - Las Vegas, NV - March 2014 to Present

Customer Service Rep/Email Support Supervisor

Sitel - Las Vegas, NV - November 2008 to April 2012

Laboratory Supervisor

IBR Plasma Center - Las Vegas, NV - February 2006 to April 2008

Shift Manager

Arby's Roast Beef - North Las Vegas, NV - September 2005 to February 2006

Human Resource Specialists

Elite Staff Solutions - Las Vegas, NV - May 2002 to August 2005

EDUCATION

High School Diploma

Cimarron Memorial High School - Las Vegas, NV

LINKS

http://indeed.com/r/Catrina-Gary/103ef7ff5a4b73c3

ADDITIONAL INFORMATION

SKILLS

• Data Entry • Merlin • Excellent Customer Service

• Windows • AS400 • Problem Solving

• Microsoft Word • Kronos • Detail Orientated

• Microsoft Excel • Ultra • Quick Learner

• Microsoft Access • Operate Multi-line Switchboard • Multi-tasks

• Microsoft Outlook • Two-Way Radio • Takes On New Challenges

• ACAPS • Pitney Bowes Postage Meter • Management Experience

SUMMARY OF EXPERIENCE

Medical Office Administration

• Compiled and recorded medical charts, reports, and correspondences

• Answered telephone calls and directed calls to appropriate staff

• Transmitted correspondences and medical records by mail, e-mail, and fax

• Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations

• Maintained medical records, technical library, and correspondence files

Clinical Laboratory

• Cultivated, isolated, and assisted in identifying microbial organisms

• Performed various tests on microorganism samples

• Conducted chemical analysis of body fluids to determine presence of normal or abnormal components

• Analyzed laboratory findings to check the accuracy of the results

• Established and monitored quality assurance programs and activities to ensure the accuracy of laboratory

results

• Operated, calibrated, and maintained equipment such as spectrophotometers and computer-controlled

analyzers

Customer Service

• Greeted customers and took customers orders

• Handled and resolved customers' questions, requests, and complaints

• Handled cash and credit card payments, including any exchanges and refunds

• Compiled and balanced cash receipts at the end of shift

• Controlled inventories of food, equipment, and reported any shortages

• Familiar with food safety, sanitation, and proper food handling procedures

Contact this candidate