Accounting, Collections and Customer Servcie

Shoneice L. Davis ********@***.*** ***-

***-****

PROFESSIONAL SUMMARY

EXTENSIVE BACKGROUND IN CUSTOMER SERVICE, COLLECTIONS AND ACCOUNTING. TEAM

PLAYER WITH STRONG INTERPERSONAL COMMUNICATIONS AND MARKETING SKILLS.

PROFESSIONAL, DEDICATED EMPLOYEE, WHICH EXHIBITS HIGH INTEGRITY, AND STRONG

WORK ETHICS. FACE TO FACE INTERACTING WITH CUSTOMERS, EXPERIENCE WITH

MICROSOFT WORD, MICROSOFT EXCEL AND

Microsoft PowerPoint

skills

WINDOW, MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT AND OUTLOOK), PROFICIENT

WITH ALL FORMS OF OFFICE

Equipment, Great Plains, QuickBooks, J.D. Edwards, Oracle, Forte, Focus XP,

LSP, MSP, Check Tracker, Multi-line phones, Filing, Excellent

Oral and Written Communication, Organized

professional experience

CONTRACTOR (ACCOUNTEMPS / USE CREDIT UNION / BOYS & GIRLS CLUB)

06/11- Present

Collector-Accounts Receivable- Membership Coordinator

. Collections on Accounts 30 days past due, Payment Scheduling, Accounts

Receivable (Post Payments and Invoicing), Accounts Payable (Paid

Vendors), Assist Customers in reference to their account, Process

Memberships, Compose Correspondence and Mass Mailing

Chase Home Finance

01/10-12/10

Operations Specialist

. Assisted Customers with Various Problems Related to their Mortgage,

which required detailed account history research and excellent

communication skills

. Worked on Various Reports and Posted Electronic Payments

Accountemps

04/06-12/09

Collections-Accounts Receivable-Administrative Assistant

. Performed Collections on Accounts that were over 30 days delinquent

and higher

. Processed A/R's (Posting Payments and Invoicing), providing a high

rate of accuracy for accounts managed

. Processed Refund Requests through proper procedures insuring accurate

account tracking and posting

. Adjustments on Client Accounts, which included aging and crediting

payments

. Pulled Credit Reports for perspective clients to verify current client

status

. Employment Verifications, which included work history, medical and

reference screenings

. Performed Administrative and Clerical Duties, which included drafting

correspondence, filing and typing

Pacific Marine Credit Union

06/00-03/06

Collections Clerk

. Collected on Credit Cards, Vehicles, Checking and Savings Accounts for

accounts that were 30-120 days past due

. Posted Checks to Members Past Due Accounts

. Contacted Members on Return Checks, Issue Fees and Paid Vendor Bills

. Reversed fees and closed accounts for Charge off Report

. Added Insurance Premiums, as required, to Past Due Accounts

. Trained New Employees within the Department

. Notation of Members Accounts and performed account history Research

and supported Bankruptcy filings through document submissions

. Assisted Members with Various Problems Related to their Accounts,

which required detailed account history research and excellent

communication skills

. Composed Correspondence (Letters, Memos and Policy Manual)

education

BOROUGH MANHATTAN COMMUNITY COLLEGE

MAJOR: Business Administration

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