Customer Service High School
Resume:
Felicia Shepler
**** ********** ***** *** *** Colorado Springs, Co Phone: 661-***-**** E Mail: acf97b@r.postjobfree.com
Objective
Experienced professional seeking a career position utilizing my customer service skills along with my strong communication and
organizational skills to advance my career.
Experience
Imortgage ( Loan Processing Assistant) June 2011 March 2014
Prepares annual reports concerning the status of the loan collection office and uncollectible accounts
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Analyzes delinquent loans, and determines when legal action must be taken, or collection agencies utilized.
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Submit applications to credit analysts for verification and recommendation
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Handle customer complaints and take appropriate action to resolve them
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Confer with underwriters to aid in resolving mortgage application problems
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Orders supplies for office/ company
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Answers incoming telephone calls (multiple lines), resolves customer inquires within prescribed authority, and when necessary
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directing calls to appropriate loan officer or department.
Obtains information related to the consumer loan origination process including: ordering appraisals, credit reports, RESPA
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documents, preliminary title reports, customer identification verification, insurance, flood verification, and various other items.
Complete clerical tasks such as, filing, photocopying, faxing documentation and organizing and maintaining supplies
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Ordering supplies for the office/ company
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Strong skills in operating a personal computer including Microsoft word, Microsoft excel, Microsoft outlook, and navigating the
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internet
Department of Defense (Recreational Assistant) August 2010 June 2011
Schedule and follow up on routine maintenance
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Ensures that the fitness/wellness equipment is set up, clean, and in working condition
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Ensures that exercise class equipment is set up as required
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Ensures the portable PA equipment is in good working order
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Assists in special events and Programs
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Picks up supplies and items purchased from local business
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Performs duties as assigned by the supervisor
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Assists in the planning, marketing and conducting of an ongoing conditioning program for facility users. Instructs in the proper
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condition and training for aerobic and muscular fitness, and flexibility.
Vans (Customer service associate) October 2009 July 2010
Responsible for ensuring guests receive the best possible service, maximizing sales, and overseeing the general cleanliness of the
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store
Provides a warm welcoming for the guests entering the store. Helps identify the specific item that they are looking for and offer
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guidance and advice in product choice.
Stock and refill product displays
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In charge of the cash register and responsible to count money and calculate total sales as well as organize receipts, coupons, and
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vouchers.
Maintain an awareness of all promotions and advertisements
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Ability to communicate effectively with fellow co workers and costumers
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The Lemon Leaf (Waitress/ Cook) November 2007 October 2009
Responsible for ensuring guests receive the best possible service, maximizing sales, and overseeing the general cleanliness of the
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store
Takes Orders from costumers and serves food and drinks
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Responsible for the set up of the day to day operations of the restaurant
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Skills in maintaining and conducting minor equipment repair
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Maintain inventory levels on restaurant supplies and equipment
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Antelope Valley High School Coach November 2006 May 2007
Training and coaching for the JV softball team
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Administers cardiovascular and endurance tests to the team
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Ability to explain and show the different activities and experiences
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Monitors the improvements and ability to assess what additional training needs to be done
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Certified in CPR & First Aid
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Thorough knowledge of the safety, regulations, practices, and procedures
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Ensures preventive, regular, and emergency maintenance
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Education
University of Phoenix April Current
Working towards Bachelors Degree in Business Management
Cal State University San Bernardino September 2010 December 2012
Went on a Scholarship to play softball in 2008. Classes were taken to apply to degree.
Antelope Valley College September 2008 August 2010
Played Softball. Awarded 1st and 2nd team all American. Gold Glove award.
Associates Degree (Liberal Studies)
Antelope Valley High School 2004
4 years of Varsity Softball. Awarded 1st team all 4 years. Was team leader as a freshman for 4 years and obtained the Bog Dog award
all 4 years.
High School Diploma
3
Reference:
Kim Nuckles
Reference Type: Professional
Giselle Bice
Reference Type: Professional/ Personal
Kristina Minutella
Reference Type: Professional/ Personal
3
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