Customer Service Training
Resume:
JEFFREY GLOVER
Aliso Viejo, CA 92656 *********@*****.***
Instructional Designer/Training Specialist
Personal Profile
I am an Instructional Designer/Training Specialist with experience leading training and implementation of post
secondary adult education software at client sites and developing successful eLearning suites. I am a self motivated
professional with a strong work ethic. I take pride in being customer service oriented. I am reliable, learn new things
quickly and enjoy helping users understand new systems and concepts. My eLearning presentation style is interactive
engaging and creative. My favorite moments are designing and developing creative ways to teach complicated systems
to new users.
Technical Skills and Experience
10+ years conducting on site classroom training on software applications
Proficient in creating documentation and training materials for complex technical processes
Experience leading in person, online, and phone training
Skilled in designing and developing eLearning modules on several platforms
Expert verbal and visual communicator
Advanced knowledge of MS Word 2003 2010, Excel 2003 2010, PowerPoint 2003 2010, MS Visio, MS Publisher,
Adobe PhotoShop, Adobe FrameMaker 9, Adobe Captivate, Articulate
Employment History
1/2004 – Present Instructional Designer/Training Specialist
Corinthian Colleges, Inc.
At Corinthian Colleges, I was hired to develop and implement training programs for student management systems to over
120 campuses in the US and Canada. For 5 years I performed on site implementation of the software system, CampusVue
Student, helping campuses migrate from disparate native systems. This position requires a significant ability to work
independently and remotely. I currently design and develop successful eLearning modules on topics both technical and
soft skill in nature, saving the company measurable returns by eliminating the need for travel to learn or deliver classroom
training. I design, develop and edit training materials, user manuals, outlines, handouts and assessments.
Responsibilities:
Implementing software applications and providing training remotely and at client sites
Design and develop successful eLearning suites for technical and soft skill requirements
Maintain a library of cross brand training materials for the global student management system
Highlights:
I took the lead for designing, developing and maintaining all training materials for the 5 year project of unifying
all (120+) campuses on a single software platform
I developed a reputation for developing creative solutions to challenging assignments
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2003 2003 Helpline Youth Counseling, Inc.
Systems and Applications Administrator
I managed and maintained all aspects of network design and connectivity for this nonprofit
youth-counseling organization
2000 + 2003 PacifiCare Health Systems
Systems Analyst III
I developed and implemented strategies to facilitate electronic capture of claims/encounter data
for this major health care provider
1988 – 2000 Quality Systems, Inc.
Technical Support Representative/Client Manager/Systems Trainer
Technical Support - I provided technical and procedural support to a nationwide client base for
this company’s proprietary Medical/Dental practice management systems
Client Manager - I was responsible for implementing sophisticated systems on a diverse client
base to optimize utilization and efficiency, including coordinating system upgrade processes
Systems Trainer - I provided training for system upgrades as well as for new client users and
System Managers and conducted supplemental training for all levels of users
Education
A.A. Degree, Speech Communications – Long Beach City College, Long Beach
Coursework toward B.A., Speech Communications California State University, Long Beach
Certificate – Graduate: Instructional Design Essentials, Geri Lopker & Associates
Certificate – Adobe FrameMaker 9
Certificate – Web Design Specialist California State Polytechnic University, Pomona
Certificate – Macromedia Dreamweaver – Systemation
Certificate – Project Management – Systemation
Certificate – Programming Curriculum: COBOL, Assembler, RPG Computer Learning Center
Coursework – PL/SQL – Oracle
Coursework – Scantron eListen
Coursework – Interwise ECP
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